Experience

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  Seb pension

  Feb 2009 - Oct 2009

  Telephone interviewer

  In our department we called potential new insurance clients and tried to convince them that SEB's insurance and pension plans was the right choice for them.

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  Copenhagen business school

  Feb 2010 - Jan 2011

  Student assistant

  I was part of the DAKOPA Project, whos job it was to clear up the Archives beneath the main Campuses and scan in old exampapers.

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  Anti sleep pilot

  Aug 2011 - Apr 2012

  Student assistant

  I assisted the Company with the Launch of their German Homepage and I was in charge of the translation of the Homepage, Press Materials and Promotional Papers from Danish and English into German. Furthermore I was part of the Team of employees who represented the Company at the annual Electronics Fair IFA in Berlin from the 2nd to the 7th of September 2011.- Translation of www.antisleeppilot.com into German (reference: www.antisleeppilot.com/de)- Translation of Promotional Papers for the IFA Berlin 2011 into German- Translation of Pressmaterial in connection for the IFA Berlin 2011 into German- Representation of Anti Sleep Pilot at the IFA Berlin 2011- Miscellaneous Ad-Hoc assignments Show less

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  Top1000.dk

  Sept 2011 - Oct 2011

  Student assistant

  I was assisting the update of the new TOP1000 List.

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  Cbs sport

  Mar 2012 - Mar 2015

  Head of football/chief executive of football

  All Administrative work for the Football department e.g. planning matches, answering all practical questions, attending official meetings as CBS Sport Football representative.

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  Click a taxi

  May 2012 - Jul 2012

  Country launch manager (internship)

  Manage the launch of the Service to the German market. - Research the German Taxi Market. - Negotiate with potential Taxi Partners. - Help the PR and Communications department with the Launch of the App to the German market.

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  Copenhagen business school

  Aug 2012 - Aug 2013

  Library student assistant
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  Churchdesk

  Feb 2013 - Apr 2017

  As CSM at ChurchDesk I am responsible for a portfolio of half our Nordic customers. My main responsibility is to make sure our customers are properly on boarded, engaged with our platform and are on the correct plan matching their needs. My responsibilities also include retention, extensions and training of admins and users. ChurchDesk is the leading cloud-based church management platform. More than 6,000 staff and volunteers are already using us to do more church!

  • Customer Success Manager (Nordics)

    Oct 2016 - Apr 2017

  • Customer Success Manager (DACH/UK)

    May 2014 - Nov 2016

  • Account Executive

    Feb 2013 - Apr 2014
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  Trustpilot

  May 2017 - Jan 2020

  - Larger SMB’s and large Enterprise customers- Onboarding of new customers- Relationship management of existing Nordic customers- Continuous health-check ups to ensure retention- Account management- Upsells and renewal negotiations- Responsible for approx. 18 Mio. DKK of ARR - Mentoring and training of Associate Customer Success Managers- Extracurricular: Part of building the Career Development Framework for the Customer Success Department globally that was successfully rolled out in November 2019 Show less

  • Senior Customer Success Manager

    Jul 2018 - Jan 2020

  • Customer Success Manager

    May 2017 - Jun 2018
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  Simple feast

  Feb 2020 - Mar 2021

  Head of customer success & customer experience

  - Manager of 4 Full-Time & 14 Part-Time Customer Experience employees across theDanish & Swedish teams- Implementation of CX strategy for all the nordic markets- Cross-Departmental projects incl. Reusable packaging project, launch of Essentials product line & coordinated launch of marketing campaigns on both markets- Daily dialogue with logistics, marketing, tech and other departments on day-to-day operations

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  Mapspeople

  Mar 2021 - Apr 2022

  Customer success manager google maps platform
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  Transferroom

  May 2022 - Aug 2023

  Senior club relations manager

  In my role as a Senior Club Relations Manager I have the full high-level and commercial responsibility of all partnering clubs in Scandinavia, DACH, BENELUX, Italy and Turkey. My daily tasks include, but are not limited to; building and maintaining relationships with decision makers, conducting executive business reviews, negotiating renewals and upgrades, identifying needs and matching those to TransferRoom's offering etc.

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  Nordic insurance software

  Sept 2023 - now

  Senior relationship manager
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  Tuse if

  Jul 2024 - now

  Youth coach (u6)

  Coach of Tuse IF’s Under-6 boys team