Experience

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  Homewood suites by hilton hotel

  Aug 1998 - Feb 2001

  Guest services

  Front Desk Agent Extraordinaire!

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  Doubletree hotel austin

  Feb 2001 - Mar 2002

  Front desk supervisor

  Front Desk Supervisor is a job with many hats. Worked as lead front desk to handle check ins check outs and all the groups and companies that stayed at the hotel

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  Hampton inn and suites austin

  Mar 2002 - Dec 2005

  Assistant manager

  AGM of 102 room hotel. Ran front desk, transportation,

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  Wyndham garden austin

  Jan 2006 - Oct 2013

  Guest services manager

  An awesome hotel with awesome people where I get to be awesome all the time. I manage the guest services department at the hotel. As Guest Services Manager I wear whatever hat my hotel and my guests need me to in order to make their day. I run the front desk, guest loyalty program, guest services training, and anything else that you can think of. I've done just about anything you could imagine at this hotel. I've talked an employee through removing a monkey from the ceiling space (yes, this actually happened), I have walked guests through our annual haunted house using Skype, been screamed at, threatened, thanked, hugged, and even kissed by customers. If it's happened in hospitality, I've probably seen it happen. I love it. It's like being part of a great insane circus and each day is it's own challenge and reward. Show less

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  Park inn radisson and baymont inn and suites north houston

  Oct 2013 - Oct 2014

  Front office manager

  I am front office manager of two hotels. This means I still wear a lot of hats. I run the front desk, training, revenue management, and anything else I can think of.

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  American liberty hospitality

  Oct 2014 - Nov 2017

  Guest services manager

  All things guest services. I handle the property HR and AR as well. Manage front office, HR, and AR paperwork. Handle all SALT and review responses, handle guest issues and requests, cashiering, phones, just about everything. I love every minute of it!

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  Aimbridge hospitality

  Nov 2017 - Apr 2018

  Guest services manager

  I manage all things guest services related at the soon to open Embassy Suites Houston West Katy.

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  Global custom commerce

  Apr 2018 - now

  • Project Services Coordinator

    Mar 2022 - now

  • Customer Service Specialist

    Apr 2018 - Mar 2022