Experience

• 

  Pbazaar.com

  Jan 2011 - Apr 2013

  Administrative officer

  • Initiating, coordinating and enforcing office policies and procedures • Administer all office assets and materials and ensure they are in good conditions always • Communicate job expectation to staff, monitor progress and carry out appraisal and discipline • Maintain cordial liaison with contractors and artisans to ensure that jobs are done promptly and satisfactorily • Adopt cost effective purchase of stationery, printed matters, and other office necessities • Ensure the provision of necessary tools and support to staff to carry out their duties • Keep records of all incomes, expenses and disbursements • Balance all account books and advise management from time to time on the financial status of the company • Maintain appropriate liaison with the respective bank account officers • Make deposits and withdrawals from the company’s account as instructed • Make disbursement to clients, contractors and staff • Negotiate bills with contractors, artisans and other agencies adopting the office procedures Show less

• 

  Grameenphone ltd

  Oct 2015 - May 2016

  Customer service manager

  • Provide non-stop quality customer service over phone to ensure positive customer experience • Proactively aware/inform customer regarding our products/service • Sale through inbound and outbound contracts • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customer with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition in this way enhance Grameenphone’s brand image • Gain knowledge through various training sessions on corporate culture, communication, service, mindset etc Show less

• 

  M.i. cement factory ltd

  Jan 2016 - Oct 2021

  Achieve Yearly Target of sales volume, New customers, collection Target. Collection of Payment against present sales and reduce old outstanding. Annual New Client enrollment. Building rapport with Govt., Non-Govt., Corporate and industrial customersand inuencers all over the country to activate and generate sales. Attending & arranging events (Govt., Real Estate, Engineers Meet, Houseowner,Dealer & Retailer Meet). Distribution reach in Retail market. Increase 20% visibility over last year by Promotional activities Attending customer complaints and giving quick solutions Managing TO/STO’s for generate sales, expedite collection effective relationship building and enroll new customers. Train and develop TO/STO’s on product application, sales techniques, positivityetc. Show less • Work for the promotion & sales of Crown Cement & Izonil through the corporate sector, dealer network & distribution channel. • Create new market & business opportunities. • Research & understand Crown Izonil market pattern. • Bill submission, payment collection, maintain liaison with clients. • Achieve growth and hit sales targets by assigned authority. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.• Any other task assigned by higher authority. • Maintaining team performance as a team leader. • Presenting and training the new comer and corporate meeting. Show less

  • Territory Manager

    Jun 2019 - Oct 2021

  • Sr.Territory Officer

    Jan 2016 - Jun 2019
• 

  Walton hi-tech industries limited.

  Sept 2021 - now

  Deputy asst. director