Experience

• 

  Westminster collections, collectables company

  Apr 2007 - Apr 2009

  Quality assurance manager

  Quality Monitored 100 agents customer service calls, generating weekly reports to feedback to line management.

• 

  West hertfordshire hospitals nhs trust

  Apr 2009 - Jun 2011

  Monitored 18 week pathways for all patients attending the hospital, compiled detailed quality reports and presented findings at weekly MDT meetings. Developed and maintained a comprehensive complaints system, providing support to Complaints Advisors and PALs.

  • 18 Week Pathway Coordinator – 2010-2011

    Apr 2010 - Jun 2011

  • Complaints Administrator

    Apr 2009 - Apr 2010
• 

  East and north herts nhs trust

  Jun 2011 - Apr 2013

  Medical secretary

  Provided comprehensive administrative support to 3 Oncology Consultants, including typing clinical letters and liaising with patients. Trained DSE Assessor

• 

  East & north herts nhs hospitals trust

  Apr 2013 - Apr 2015

  Office manager & p.a. to divisional director, nhs

  Provided comprehensive support to the Divisional Director and Senior Management team whilst line managing support staff to ensure office is run efficiently.

• 

  Buckinghamshire county council

  Apr 2015 - Apr 2020

  Effectively managed the programme of improvement to transform the Early Help offer within Buckinghamshire. - Project completed on time and under budget. - Worked with property services and DFE in supporting the planned disposal of non-designated sites, as well as the key link with DfE regarding clawback risks- Support IT Capital projects in supplying infrastructure to all retained sites and offices and operationally, arranging telephony and mobile working for all staff within the new service. - Led in the delivery of the largest internal staff re-structure to date within the organisation. This included daily liaison with HR and numerous provider organisations to support the effective TUPE transfer of approx. 80 staff from 5 organisations. Supported the VR and CR processes and most significantly, scheduled, managed and took part in the recruitment and selection process to staff the new service, selecting appropriate candidates and supporting the drive to achieve large corporate savings through a reduced head count. -Managed support staff recruited to help deliver the project this work demonstrating good managerial skills and capability People management- Went above and beyond the initial scope of the role as, alongside the Head of Service, was the core resource responsible for delivering the EH review. e.g. liaising with head teachers at sites being transferred to the authority, requiring tact, diplomacy and tenacity, worked with external partners such as BHT to progress collaboration towards delivery of the new model Show less Responsible for the management and delivery of customer services to all Members, officers and the public so that Members were supported to be effective as elected representatives-Supported good organisational governance so that Council decisions were taken in an open and transparent way. -Managed a team to deliver high quality administrative support to committees/groups, supported customers on governance processes and procedures. -Managed improvement projects within the department and work on cross cutting services across the organisation. Show less Provided a flexible source of policy and procedural advice and support to Council Committees that enabled them to fulfil their democratic role. Managed and implemented improvement projects to improve customer experience. These included:- Provided high quality clerking support to statutory Council committees to ensure they ran efficiently, effectively and in line with the Council’s Constitution - Led on Paperless rollout for all Council Committees & new ICT Kit for Councillors, including identifying equipment options. Drafted business case & protocols, secured £50k Capital funding for new equipment- Led on redesigning improved digital solutions for Councillors; area on the intranet which enabled them to self-serve, online expenses, Improved community leaders fund applications process - Led on providing a comprehensive Councillor Induction programme following elections (30 face to face sessions over 3 months for 49 Attendees) - Mezzanine Refurb Project board member in an advisory capacity, to express the views and needs of Councillors- Re-launched Think Councillor Training programme; providing training sessions for council officers on how to engage with Councillors - Budget management of £3m, identified £52k worth of savings - Managed Team KPIs and monthly statistic reports- Line management of team of 4 , including appraisals and performance management Show less

  • Programme Manager - Education

    Sept 2019 - Apr 2020

  • Programme Manager - Early Help

    Mar 2019 - Sept 2019

  • Corporate Business Improvement Officer

    Apr 2018 - Mar 2019

  • Democratic Services Team Leader

    Jul 2016 - Apr 2018

  • Committee & Governance Advisor (projects) Member Services

    Jan 2016 - Jul 2016

  • Committee Assistant

    Apr 2015 - Dec 2015
• 

  Buckinghamshire council

  Apr 2020 - now

  Role profile: Manage complex projects to completion to ensure successful delivery of the objectives of the Education Directorate. Projects include: Programme lead; SEND early intervention needs based model, transformation programme (March 2023- present) Provide operational oversight of improvement progress outlined in Buckinghamshire’s Written statement of action following Ofsted Inspection March 2022 (aug 2022 - March 2023) Service review within Integrated SEND ( October 2021 - august 2022)Accessibility Strategy Review and Public Consultation (April 2022- dec 2022) Show less

  • Carers Lead Project Manager

    Oct 2024 - now

  • Project Manager

    Apr 2020 - Oct 2024