Experience

• 

  Reliance industries limited

  Jan 2008 - Jan 2013

  Manager - epc projects

  ManagerProject -1 : Jamnagar Export Refinery Project, (JERP, Jamnagar) - [2008-2010]- Overall infrastructure development of Alkylation, FCU, ETP, Polypropylene, Sulphur plant units & MMC warehouses while managing a team of 100 workers and a project worth $20Mn.- Logistics management for a fleet of 50+ construction equipments on day-to-day basis. - Work distribution, selection of construction methodologies and resource deployment to maximize the output at optimum cost Project -2 : Sir HN Reliance Foundation Hospital Project (Mumbai) - [2010-2013]- End to end project management and execution of 22 storey Hospital Building (North Block)- Evaluation of bids, site execution, supply chain management, planning, monitoring & reporting project performance and final handover of the project.- Led a team of 150 including engineers, supervisors and workers- Planning, budgeting, vendor evaluation & selection, and quality assurance efforts.- Cross team coordination with architects, structural design engineers, suppliers & contractors to identify and address critical issues. Show less

• 

  Housing.com

  Mar 2015 - Jul 2016

  Led a team of 400 employees.Data operations management for Primary Market Creating & Managing Proview & Slice View listings of residential projects across 120 cities. Construction Progress / Project monitoring & data collection of under construction residential projects across various cities.R&D and Pilot activities for new products. Setting up teams for scaling up production for the same.

  • General Manager Operations

    Mar 2016 - Jul 2016

  • Senior Manager Operations

    Mar 2015 - Feb 2016
• 

  Oyo

  Aug 2016 - Oct 2016

  Head - operations
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  Payu

  Nov 2016 - now

  Currently leading a workforce of ~400 employees across credit operations, sales operations, and customer support to handle end to end operations from loan origination to disbursal, including post disbursal customer support. Built capabilities through strategic investments in the areas of field operations, automations and tools & processes to enable the organisation to operate in more than 250 cities across India.Created robust processes around Fraud Detection & Investigation, Risk & Compliance, Credit Underwriting and Audits. Spearheaded tech & data led innovations in the areas of Underwriting, KYC onboarding, Verification through digital footprints and Surrogates to build frictionless customer onboarding & verification journey.Represented the organisation with an additional role of Nodal Office for Fraud Investigation & Reporting to interact with Reserve Bank of India on related topics & queries.Ancillary tasks include co-lender management, supplier management, strategic product prioritisation, api integration with vendors and coordination with collections team. Show less

  • Sr Director - PL Operations

    Jul 2024 - now

  • Director - PL Operations

    Jun 2022 - Jun 2024

  • Head - Credit Operations

    Nov 2016 - Jun 2022