Nabin Kandpal PMP®

Experience

• 

  [24]7.ai

  Jun 2007 - Jun 2009

  Team Leader
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  Scope International

  Jun 2009 - Jun 2016

  Manager

  I started as a Global Relationship Manager and did multiple roles leading outbound and inbound telesales teams at Bengaluru and Chennai. The final assignment included leading a team of 30 relationship managers handling 15000+ preferred customers and the inbound sales team of Standard Chartered Bank UAE. Key Achievements:• Program managed the launch of multiple asset and liability products to be supported out of Global Contact Center in India.• Winner of Global Contact Center Icons Awards in 2012, 2014, and 2015 for the affluent client segment• Winner of the Business Excellence Award in 2015 for Service to Sales UAE• Winners of the Premier League for Service to Sales in 2013, 2014, and 2015, a contest to judge the productivity of all S2S channels across Standard Chartered foot print Show less

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  Amazon

  Jul 2016 - now

  In this role, I was responsible for leading and integrating the IN Associate Advisor (AA) team with the global team to manage Andon and SME-related work. This was a major mental model shift in terms of how we moved from a regional to a global support model. I was instrumental in bringing changes like aspect- and dialer-based routing to improve efficiency and standardization. I was part of the core team that built the virtual contact center support vertical for the India region, providing flexibility, business continuity, and cost savings. I led the VCC operations teams across multiple sites (HYD, BLR, MAA, PNQ, and DEL), supporting stores in India, EU, and NA and leading to the expansion of VCC's footprint to two new sites. This expansion played a key role in efficiently supporting selling partners during COVID. I started my career at Amazon as a team manager, supporting selling partners for the IN store. In 2017, I led the launch of a new team to support the UK store at HYD, growing it from 0 to 150 associates, and also led the launch of DE and FR foreign language support in 2018, growing it from 0 to 100 associates.

  • Senior Manager - Program Management

    Oct 2023 - now

  • Manager - Program Management

    Feb 2022 - Oct 2023

  • Senior Program Manager

    Jan 2021 - Feb 2022

  • India Regional Manager- AA Andon Support

    Jul 2020 - Jan 2021

  • SPS Operations Manager

    Jun 2019 - Jul 2020

  • Seller Support Manager

    Jul 2016 - Jun 2019