Jake Bridwell

Experience

• 

  Bristol Motor Speedway

  Feb 2013 - Aug 2016

  • Provide memorable, world class customer service.• Upsell inbound calls every opportunity possible with premium seating, season and weekend packages and selling the overall Bristol experience.• Make 75 – 100 outbound contacts per day.• Work with management in providing unparalleled customer service, always going above and beyond.• General knowledge of BMS property and stadium seating to exceed expectations for race fans.• Thorough knowledge of Archtics Ticketing System.• Exceed Expectations in every encounter with Bristol customers• Recruited prospective customers to attend races at Bristol Motor Speedway Show less

  • Bristol Dragway Intern

    Feb 2016 - Aug 2016

  • Sales/Customer Service Representative

    Feb 2013 - Feb 2016
• 

  Stateline Motors

  Dec 2014 - Sept 2016

  Internet Sales Representative

  • Responsible for updating and maintaining the company website• Interaction and follow up communication with perspective customers

• 

  Eastman Credit Union

  Sept 2016 - now

  Primary responsibility is assisting ECU members with products and services with emphasis on providing extraordinary member service. Provides ongoing assistance and support for Branch Manager and serve as a resource for branch staff.o Ensure branch resources are used to effectively serve member needso Assist members and staff with the resolution of concerns and complaints Interact with ECU members to build relationships by offering exceptional member service Analyze member needs, and promote usage of other ECU products and services as appropriate Show less  Provide ECU members with consumer loan and deposit products and services to meet their individual needs Interact with ECU members to build relationships by offering exceptional member service Analyze member needs, and promote usage of other ECU products and services as appropriate Perform all member service and lending responsibilities with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism, resulting in an organizational culture that provides value-added services that meet and exceed the financial expectations of our membership  Complete all loan and deposit account documentation accurately and completely Adhere to ECU policies and guidelines related to deposit and loan accounts Maintain thorough knowledge of ECU products and services Show less o Perform teller transactions accurately and efficiently o Balance cash drawer - analyze transactions to recognize and resolve outages.o Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedureso Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).o Maintain knowledge of Open SolutionsFISERV core system, including tMagic. including ability to Proficiently accessing access various account information on the various computer screens for the members (i.e., multiple ownership of individual accounts, overdraft protection, deductions and allocations, Statement Viewer, Early Warning System, etc.)o Maintain pleasant, positive and helpful attitude when dealing with members and co-workers Show less

  • Branch Manager

    Jul 2024 - now

  • Assistant Branch Manager

    Dec 2021 - Jul 2024

  • Member Service Representative

    Oct 2017 - Dec 2021

  • Specialty Teller

    Sept 2016 - Oct 2017