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Leandro Raphael Pinto

Leandro raphael pinto

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location of Leandro Raphael PintoCampinas, São Paulo, Brazil
Phone number of Leandro Raphael Pinto+91 xxxx xxxxx
Followers of Leandro Raphael Pinto2000 followers

  • Timeline

    Jan 2004 - Sept 2021

    Delivery Project Executive & Transformation Manager

    IBM
    Hortolândia, São Paulo, Brazil
    Sept 2021 - Jan 2024

    Senior Delivery Executive Leader

    Kyndryl
    Hortolândia, São Paulo, Brazil
    Current Company
    Jan 2024 - now

    Deputy General Manager, Head - Brazil Global Accounts

    HCLTech

  • About me

    Deputy General Manager, Head - Brazil Global Accounts | Global IT Executive | Delivery Partner® | Product Owner®

  • Education

    • Business behavior institute of chicago

      2023 -
      Postgraduation business management

    • Ea banking school

      2022 - 2022
      Postgraduate finance and banking

    • Unopar

      2020 - 2021
      Mba information technology management

    • Uniderp

      2020 - 2021
      Mba people management

    • Unip

      2001 - 2005
      Bachelor's degree marketing - social communication

  • Experience

    • Ibm

      Jan 2004 - Sept 2021

      - Delivery Project Executive: Work independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the account.Oversees a Whole Environment.Manages Quality.In Agile, it covers all Product Owner (PO) activities.Executive Communicator.Executive Leadership.-Transformation Manager: Leads Digital/Agile Transformation & guides the Team on Enhancing and Streamlining goal-oriented Processes.They do so as a Team Member, or collaborator, ideally not as someone in control. Ensures Teams are self-organizing.Senior Negotiation Skills required.Direct relationship with strategic Executives WW and Global Directors.Senior Client Management Skills required.Senior Problem Solving Skills required.Senior Crisis Management Skills required. Show less Managed contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. Also managed resources and coordinate Client resources to deliver services and solutions to support the Client organization.Senior Negotiation Skills required.Direct relationship with strategic Executives WW and Global Directors.Senior Client Management Skills required.Executive Communicator.Executive Leadership.In Agile, it covers all Product Owner (PO) activities. Show less • Led the Service Delivery Manager Team + around 100 indirect reports as a Service Delivery Manager.• Talent & Development Manager.As Service Delivery Manager I was responsible for making sure that services are being seamlessly delivered to the Clients of an organization. In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.Strong Negotiation Skills required.Direct relationship with strategic Executives WW.Natural Leader. Show less

      • Delivery Project Executive & Transformation Manager

        Jul 2017 - Sept 2021

      • Delivery Project Executive

        Jan 2015 - Jul 2017

      • Service Delivery Manager & Team Leader

        Jan 2013 - Jan 2015

      • Service Delivery Manager

        Jan 2011 - Jan 2013

      • US/Canada Acquisitions Focal - Team Leader

        Jan 2010 - Jan 2011

      • Client Rep for Brazil Partners and LATAM Focal

        Jan 2007 - Jan 2010

      • Disputes (Problem Solving Resource) US/Canada

        Jan 2006 - Jan 2007

      • Order Management US/Canada

        Jan 2005 - Jan 2006

      • Customer Management/Call Center - US/Canada

        Jan 2004 - Jan 2005

    • Kyndryl

      Sept 2021 - Jan 2024

      Manages the Business interest, providing Strategy Direction, as well the Operational.Responsible for Leading a Team in Delivering a Solution to the Client with overall Performance.Delivers Talent and Skill Enhancement, focused on increasing People Productivity & Satisfaction and Client Value.Work independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the Account.Oversees a Whole Environment with Senior Management and Influence.Manages Quality.In Agile, it covers all Product Owner (PO) activities.Is the "face" of the Company for the direct reports, so is accountable for Spreading & Applying Company's Strategy and Culture.Senior Mentor.Senior Career guidance.Senior Negotiation Skills required.Executive Communicator.Direct relationship and engagement with WW Leader and Executives.Executive Leadership.Senior People Management Skills required.Senior Service Management Skills required.Senior Problem Solving Skills required.Senior Crisis Management Skills required. Show less Work independently to Manage Cost, Service Level Agreements, as well as Client Management with minimum guidance and/or supervision from Delivery Leaders.Leads the Service Delivery Team according to defined Scope of Services, Statements of Work, DOUs (Documents of Understanding), and Inter-company Agreements.Apply knowledge of current Project Management Methodologies Processes and Tools. Manages the assigned segment of the Account.Oversees a Whole Environment.Manages Quality.Executive Communicator.In Agile, it covers all Product Owner (PO) activities.Senior Negotiation Skills required.Direct relationship with strategic Executives WW and Global Directors.Executive Leadership.Senior Client Management Skills required.Senior Problem Solving Skills required.Senior Crisis Management Skills required. Show less

      • Senior Delivery Executive Leader

        Jun 2022 - Jan 2024

      • Senior Delivery Partner Executive

        Sept 2021 - Jun 2022

    • Hcltech

      Jan 2024 - now
      Deputy general manager, head - brazil global accounts

      Leads and Develops a Team with Operational Responsibilities to ensure that the Organization achieves its Business Objectives.Oversee overall Development, Performance and Maintenance of the Organization’s activities to reach the maximum Efficiency, Quality and Service.- Ensures that all Business functions are aligned to the Quality Management system of the organization.- Executive Communicator.- Responsible for formulating Long-term Business Strategies to achieve profitable Revenue Growth.- Applies strategic thinking and People Management skills to Manage Key Business relationships as well as ensuring proper implementation of Workplace Safety and Health standards across the Business verticals.- Identify new opportunities within defined Business verticals.- Establish performance indicators to Benchmark the effectiveness of learning and development program against Industry Best Standards.- Directs the preparation of Operating Budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, and other assets and resources.- Ensures that the Team understands that the Organization’s Profits and achievements are reflected in all its operations and activities, including: Relationships and Risk Management- Holds overall Organization responsibility for performing all compliance activities, with related legal/statutory, regulations, professional duties, responsibilities & obligations and insert Best Practice Guidelines accordingly.Executive Leadership. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Mentor

      Issued by HCLTech on Jan 2024
      HCLTechAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by Kyndryl on Sept 2021
      KyndrylAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by United Way on Jul 2023
      United WayAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by IBM on Jan 2021
      IBMAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by IBM on Jan 2020
      IBMAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by IBM on Jan 2019
      IBMAssociated with Leandro Raphael Pinto

    • Mentor

      Issued by IBM on Jan 2017
      IBMAssociated with Leandro Raphael Pinto