Experience

• 

  Citi

  Jan 2006 - Nov 2011

  Assure the quality of service, motivation and the production of the personnel.Responsible of provide feedback to the employees of their work and design actions plans to develop the improvement areas. Contact customers by phone to sell company products Retention of credit cards

  • Telemarketing Supervisor

    Aug 2008 - Nov 2011

  • Telemarketing Agent

    Jan 2006 - Aug 2008
• 

  Trax technologies

  Feb 2012 - Nov 2012

  Process manager

  Support to clients with the following up of the operations in order to get their transactions paid on time.Meetings with customers to answer questions about billing.Involved in projects to implement Agile Methodologies

• 

  Hewlett packard enterprise

  Mar 2013 - Oct 2019

  Responsible for providing support to the Credit and Collection systemssolving the tickets on time.Monitor the systems and provide visibility in case of any problem.Be a channel between users and the IT department to provide timelysolutions.Actively participate in the implementation of the system change supportingglobal teams and assisting users Support the credit and collection area with the bad debt process.Experience in leading recovery efforts in defaulted accounts.Ensure proper monitoring of the process and provide appropriate recommendations on difficult accounts. Responsible for collections on a specific portfolio with customers of HPBrazil.Experience with low-tier, mid-tier and top-tier accounts.Experience with advanced negotiation skills, knowledge and capability to follow-through complex payment issues.

  • Business Process Analyst

    Feb 2017 - Oct 2019

  • Default and Recovery Analyst

    Dec 2015 - Feb 2017

  • Senior Collections Analyst

    Mar 2013 - Dec 2015
• 

  Smart strategy s.a.

  Nov 2019 - Apr 2020

  Product owner
• 

  N3

  May 2020 - Oct 2021

  Business excellence specialist
• 

  Accenture

  Oct 2021 - Apr 2024

  • Lifecycle PM

    Oct 2022 - Apr 2024

  • Business Excellence Specialist

    Oct 2021 - Apr 2024
• 

  Workday

  Apr 2024 - now

  Pipeline process architect