Iyad BACDOUNES

Iyad BACDOUNES

Tourism department

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location of Iyad BACDOUNESDamascus, Damascus Governorate, Syria

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  • Timeline

  • About me

    IT Solutions Developer National Officer at World Food Programme

  • Education

    • Syrian Virtual University, Damascus – Syria

      2014 - 2017
      Bachelor's degree Information Technology

      Syrian Virtual University, Damascus – SyriaBIT – Bachelor Information technology

    • Syrian Virtual University, Damascus – Syria

      2011 - 2014
      Deploma HND – High National Diploma in Computing and Business Application Very Good
    • Hotel and Tourism Training Center, Damascus - Syria

      2000 - 2002
      Deploma Guiding Section Very Good
    • Syrian Virtual University SVU

      2020 -
      Master's degree Business Administration and Management, General
  • Experience

    • Amoon for Travel and Tourism

      Jun 2001 - Aug 2001
      Tourism department
    • National Museum of Damascus

      Jun 2001 - Aug 2001
      Tour Guide
    • Ministry of Tourism

      Aug 2001 - Nov 2001
      Tourist Information Center
    • Al-Rashed for Travel and Organizing Conferences

      Dec 2001 - Feb 2002
      Tourism department, then conferences department

      I used to organize Umra Trip, then I helped organizing Medical ConferencesAl-Rashed for Travel and Organizing Conferences

    • Al-Rashed for Travel and Organizing Conferences

      Aug 2005 - Sept 2007
      Tourism Manager, Sales and Marketing

      I organized some of the biggest Medical Congresses in Syria (The 30th congress of the Syrian Ophthalmological Society From the 18th till the 20th of May 2006 Ebla Cham – Damascus, The 24th Annual Congress of the Syrian Urological Society 7-9 September 2006 - Bloudan Grand Hotel - Damascus)With a big number of medical conferences in Syria(Syrian Urological conference 11-12 May in Mashta – Homs, Neurological conference 30-31 March 2006 in Bosra Cham Hotel - Dara'a) & many otherI used to organize tours (Marketing, Quotations, Reservations & Operations) for deferent nationalities like Spanish, Italian, Greek, Dutch, Australian, Malaysian, Taiwanese, Japanese & others nationalities Show less

    • Syriatel Mobile Telecom

      Sept 2007 - Feb 2015

      Full-time job as web developer and Sales & CS Information AnalystMainly I worked in Oracle (SQL & PL\SQL), ASP.NET, VB.NET, C#, SQL Server, Web Forms, Windows Forms, Excel & AccessHandling big Company Projects and analyzing huge amount of data & reporting to Syriatel upper management, management, supervisors and reps, engaged in Syriatel corporate planningApplying Data Warehouse Management Applying ELT and ETL using Oracle ODIApplying Oracle Business Intelligent for marketing, sales and customer service subject areasI had five thank you letters from Syriatel Upper ManagementFor creating 21 web application and web reporting systemsLast Evaluation: 4.4 A Of 5Syriatel Telecommunication Company, Management Information System “MIS” Department(Management Information System Department),Sohnaya - Damascus - Syria. Show less

      • Sales & CS Information Analyst

        Jan 2008 - Feb 2015
      • POS Representative And Cash Controller

        Sept 2007 - Jan 2008
    • World Food Programme

      Feb 2015 - now

      Full-time job as IT Operations (Software Developer) Damascus1. Develop in house applications in consultation with the WFP Operations and Support Services departments as per organizational requirements2. Take a lead for the database design, data analysis and application delivery3. Manage the resolution of problems, design nowledgebase, workaround and presentation on the known errors;4. Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness, changes in configuration etc.;5. Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority tothe tickets based on Urgency and Impact of the issue;6. Provide technical documentation for each application developed in CO Syria7. Provide end user support, organize training course and provide user documentation8. Perform the activities under the direct supervision of Head of IT - Damascus lead, and undertake additional tasks as requiredWorld Food Program – UN, IT Department, Damascus Syria Show less Full-time job as Administrative Assistant (Developer) SC5 Handle travel requests, I automated & Creating new .NET/MVC web applications for: Managing Travels “Travel Control System”,Logistic Invoice Process System web application,Managing Hotel Room Reservation System,Fuel Consumption Entry Sheet web application,Emergency Preparation web application,Dashboard Reports web application,“FSH Interagencies Rooms Availability” to manage hotel reservation between all operating UN agencies in Syria.Working on WINGS II, Fleet Management System, dealing with vendor master and handle operational advance,providing reports and analyzing travel & fleet data World Food Program – UN, Admin Department, Damascus Syria Show less

      • IT Solutions Developer National Officer

        Oct 2021 - now
      • IT Operations (Software Developer)

        Apr 2018 - Oct 2021
      • Administrative Assistant

        Feb 2015 - Apr 2018
  • Licenses & Certifications

    • Introduction to CMMI

      Syrian Computer Society
      Apr 2013
    • ITIL

      New Horizon
      Jul 2012
    • Business Intelligence: Definition, Development Approaches , Processes and usage

      Syriatel Training Center
      May 2012
    • Information Security

      Syriatel Training Center
      May 2012
    • Oracle data base 11g Advanced PL/SQL

      Syriatel Training Center
      Mar 2012
    • Oracle Data base 11g SQL Tuning Workshop

      Syriatel Training Center
      Apr 2011
    • Oracle Data base 11g.program with PL/SQL

      SBS center
      Dec 2008
    • Oracle Database 11g: Introduction to SQL

      SBS center
      Nov 2008
    • Git Essential Training: The Basics

      LinkedIn
      Apr 2022
      View certificate certificate
    • Using Python for Automation

      LinkedIn
      Jul 2022
      View certificate certificate
    • Next Generation AI: An Intro to GPT-3

      LinkedIn
      Mar 2023
      View certificate certificate
    • Learning Amazon SageMaker

      LinkedIn
      Mar 2023
      View certificate certificate
    • Microsoft Certified: Azure Fundamentals

      Microsoft
      May 2022
      View certificate certificate
    • Learning Azure DevOps

      LinkedIn
      Mar 2022
      View certificate certificate
    • How to Speak with Effortless Confidence

      LinkedIn
      Mar 2023
      View certificate certificate
    • AWS Certified Solutions Architect – Associate

      Amazon Web Services (AWS)
      Jul 2024
      View certificate certificate
    • Deploying Django Apps: Make Your Site Go Live

      LinkedIn
      May 2020
      View certificate certificate
    • Debiasing AI Using Amazon SageMaker

      LinkedIn
      Mar 2023
      View certificate certificate
    • Learning Docker

      LinkedIn
      Apr 2022
      View certificate certificate
    • Amazon EC2 Load Balancers

      LinkedIn
      Jun 2022
      View certificate certificate
    • What Is Generative AI?

      LinkedIn
      Mar 2023
      View certificate certificate
    • How to Research and Write Using Generative AI Tools

      LinkedIn
      Mar 2023
      View certificate certificate
    • Building React and ASP.NET MVC 5 Applications

      LinkedIn
      Jun 2019
      View certificate certificate
    • Building a Personal Portfolio with Django

      LinkedIn
      May 2020
      View certificate certificate