Iyad BACDOUNES

Experience

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  Amoon for Travel and Tourism

  Jun 2001 - Aug 2001

  Tourism department
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  National Museum of Damascus

  Jun 2001 - Aug 2001

  Tour Guide
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  Ministry of Tourism

  Aug 2001 - Nov 2001

  Tourist Information Center
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  Al-Rashed for Travel and Organizing Conferences

  Dec 2001 - Feb 2002

  Tourism department, then conferences department

  I used to organize Umra Trip, then I helped organizing Medical ConferencesAl-Rashed for Travel and Organizing Conferences

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  Al-Rashed for Travel and Organizing Conferences

  Aug 2005 - Sept 2007

  Tourism Manager, Sales and Marketing

  I organized some of the biggest Medical Congresses in Syria (The 30th congress of the Syrian Ophthalmological Society From the 18th till the 20th of May 2006 Ebla Cham – Damascus, The 24th Annual Congress of the Syrian Urological Society 7-9 September 2006 - Bloudan Grand Hotel - Damascus)With a big number of medical conferences in Syria(Syrian Urological conference 11-12 May in Mashta – Homs, Neurological conference 30-31 March 2006 in Bosra Cham Hotel - Dara'a) & many otherI used to organize tours (Marketing, Quotations, Reservations & Operations) for deferent nationalities like Spanish, Italian, Greek, Dutch, Australian, Malaysian, Taiwanese, Japanese & others nationalities Show less

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  Syriatel Mobile Telecom

  Sept 2007 - Feb 2015

  Full-time job as web developer and Sales & CS Information AnalystMainly I worked in Oracle (SQL & PL\SQL), ASP.NET, VB.NET, C#, SQL Server, Web Forms, Windows Forms, Excel & AccessHandling big Company Projects and analyzing huge amount of data & reporting to Syriatel upper management, management, supervisors and reps, engaged in Syriatel corporate planningApplying Data Warehouse Management Applying ELT and ETL using Oracle ODIApplying Oracle Business Intelligent for marketing, sales and customer service subject areasI had five thank you letters from Syriatel Upper ManagementFor creating 21 web application and web reporting systemsLast Evaluation: 4.4 A Of 5Syriatel Telecommunication Company, Management Information System “MIS” Department(Management Information System Department),Sohnaya - Damascus - Syria. Show less

  • Sales & CS Information Analyst

    Jan 2008 - Feb 2015

  • POS Representative And Cash Controller

    Sept 2007 - Jan 2008
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  World Food Programme

  Feb 2015 - now

  Full-time job as IT Operations (Software Developer) Damascus1. Develop in house applications in consultation with the WFP Operations and Support Services departments as per organizational requirements2. Take a lead for the database design, data analysis and application delivery3. Manage the resolution of problems, design nowledgebase, workaround and presentation on the known errors;4. Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness, changes in configuration etc.;5. Receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority tothe tickets based on Urgency and Impact of the issue;6. Provide technical documentation for each application developed in CO Syria7. Provide end user support, organize training course and provide user documentation8. Perform the activities under the direct supervision of Head of IT - Damascus lead, and undertake additional tasks as requiredWorld Food Program – UN, IT Department, Damascus Syria Show less Full-time job as Administrative Assistant (Developer) SC5 Handle travel requests, I automated & Creating new .NET/MVC web applications for: Managing Travels “Travel Control System”,Logistic Invoice Process System web application,Managing Hotel Room Reservation System,Fuel Consumption Entry Sheet web application,Emergency Preparation web application,Dashboard Reports web application,“FSH Interagencies Rooms Availability” to manage hotel reservation between all operating UN agencies in Syria.Working on WINGS II, Fleet Management System, dealing with vendor master and handle operational advance,providing reports and analyzing travel & fleet data World Food Program – UN, Admin Department, Damascus Syria Show less

  • IT Solutions Developer National Officer

    Oct 2021 - now

  • IT Operations (Software Developer)

    Apr 2018 - Oct 2021

  • Administrative Assistant

    Feb 2015 - Apr 2018