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Eswaran Shivalingam

Eswaran Shivalingam

Customer Service Consultant

Followers of Eswaran Shivalingam159 followers
location of Eswaran ShivalingamShah Alam, Selangor, Malaysia

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  • Timeline

  • About me

    Quality Analyst at UOB

  • Education

    • INTI International College Subang

      2017 - 2019
      BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

    • SMK Alam Megah

      2012 - 2016
      Malaysian Education Certificate Pure Science

    • INTI International University & Colleges

      2020 - 2022
      Bachelor's degree Human Resources Management and Services 3.33

  • Experience

    • Digi Telecommunications

      Oct 2019 - Sept 2020
      Customer Service Consultant

    • The Living Center

      Jan 2021 - Mar 2021
      Telemarketing Specialist

    • BigPay | Challenge Banking

      Dec 2021 - Jul 2022
      Quality Assurance Manager

      Throughout my QA role, I have been working to improve overall customer satisfaction in terms of serving our customers well. This includes products and process flow with soft skills training as well. I have also been working on reports using excel for customer satisfaction and dissatisfaction. Moreover, I also perform quality monitoring for agents on floor with coaching as well.

    • UOB

      Dec 2022 - now

      • Quality Analyst

        Jul 2024 - now

      • Team Manager

        Jul 2023 - Jul 2024

      • Senior Officer

        Dec 2022 - Jun 2023

  • Licenses & Certifications

    • Train-the-Trainer (TTT) Certification

      HRD Corp - Human Resource Development Corporation
      Oct 2025

    • Business Analytics Diploma

      IBM
      Mar 2021
      View certificate certificate

    • EF SET English Certificate 76/100 (C2 Proficient)

      EF SET
      Sept 2025
      View certificate certificate