Kelli Ryan

Experience

• 

  Argos

  Oct 2008 - Jun 2010

  Customer Service Assistant

  My duties included:• Customer liaison and complaints• Stock checks• Training new staff members• Partaking in recruitment sessions• Cash handling• Travelling to different sites to manage store closures.I also participated in recruitment nights and selection and training of new employees.

• 

  Aylesbury Women's Aid

  Oct 2010 - Aug 2012

  Family Support Worker

  • Managing a caseload of clients including: one to one support sessions, facilitating group work and extensive diary management.• Prioritising workloads due to crisis working environment. • Maintaining confidentiality and using discretion. • Processing Charity’s invoices for accounts. Record keeping of finances and liaising with the book keeper and accountant • Liaising with relevant local agencies and community groups to ensure productive and collaborative working and attend relevant meetings as required.• Providing legal, housing and welfare rights advice. • Recording and updating the In-house database for statistical analysis and quarterly/annual reports.• Providing advocacy and liaison with other agencies such as housing departments, solicitors, courts, social services etc.• Participating in updating Health & Safety policy and procedures Show less

• 

  Nielsen

  Oct 2012 - Mar 2013

  Receptionist

  My duties included:• General office duties such as: greeting visitors, telephone enquiries, distributing post.• Setting up board meetings• Diverting calls to the relevant departments.• Managing the room booking service using Outlook. • Adhoc work for different Directors such as: booking international travel arrangements, food and transport. Also producing and proofreading presentations. • Preparing meeting rooms with refreshments and paperwork.

• 

  Women's Aid Federation of England

  Mar 2013 - Jul 2016

  Family Support Worker

  A non profit organisation, offering emotional and practical help to families experiencing crisis. My duties include:• Managing a caseload of clients including: one to one support sessions, facilitating group work and extensive diary management.• Prioritising workloads due to crisis working environment. • Maintaining confidentiality and using discretion. • Processing Charity’s invoices for accounts. Record keeping of finances and liaising with the book keeper and accountant • Liaising with relevant local agencies and community groups to ensure productive and collaborative working and attend relevant meetings as required.• Providing legal, housing and welfare rights advice. • Recording and updating the In-house database for statistical analysis and quarterly/annual reports.• Providing advocacy and liaison with other agencies such as housing departments, solicitors, courts, social services etc.• Participating in updating Health & Safety policy and procedures Show less

• 

  Open to new opportunities

  Aug 2016 - Oct 2016

  Open
• 

  Queen Mary University of London

  Nov 2016 - now

  • QMLAC Client Services Manager

    Aug 2023 - now

  • Legal Advice Centre Coordinator

    Sept 2017 - Aug 2023

  • LAC Administrator

    Nov 2016 - Sept 2017