Experience

• 

  Elan it

  Mar 2008 - Aug 2008

  Servicedesk employee

  Provided support for employees at Ericsson concerning software and hardware problems.

• 

  Centre for technology in medicine and health

  Feb 2010 - Feb 2014

  Internship

  Doing research for future networking events and workshops, aiding in organizing these, managing the website, and a wide variety of smaller tasks.

• 

  Teliasonera

  May 2010 - Aug 2010

  Customer service representative

  Provided support for consumers and small businessesin matters related to mobile broadband, iPhone, subscriptions etc.

• 

  Teliasonera

  May 2012 - Aug 2012

  Customer service representative

  My tasks were to support clients in questions regardingmobile subscriptions, mobile broadband, Iphone andother parts of TeliaSoneras product portfolio.

• 

  Omnicom media group

  Jun 2013 - Aug 2013

  It-technician

  Worked as an IT-technician with responsibilities such as troubleshooting and fixing both specialized and well-known software and hardware, and aiding users with general usage issues.

• 

  Net entertainment

  Feb 2014 - Feb 2015

  Application engineer

  The role consisted of planning, communicating, building, configuring, testing and deploying customers production and test environments.Furthermore the position consisted of developing and maintain supporting scripts, improving automation and together with other team members improve change-, incident-, and problem management processes.

• 

  Omnicom media group

  Feb 2015 - Aug 2015

  It technician

  The roles consisted of maintaining the day-to-day IT infrastructure and to plan and execute improvements for long-term growth of the company. Activites stretched from client-side repairs to server configurations and mass-upgrades.

• 

  Apica systems

  Feb 2016 - Jul 2018

  An Apica Technical Account Manager is an experienced technical contact who understands the full capabilities of Apica’s suite of performance management products, and combines them with in-depth knowledge of our customers’ web performance goals to solve complex business challenges. Assisting clients with performance, load testing and monitoring as well as product training.

  • Team Lead, Technical Account Manager

    Aug 2017 - Jul 2018

  • Performance Engineer

    Apr 2017 - Aug 2017

  • Support Engineer

    Feb 2016 - Apr 2017