Experience

• 

  Ibm

  Aug 2002 - Dec 2005

  Lead (payer operations)

  Joined Daksh as Claim Benefit Specialist and promoted to lead within 20 months of joining.- Responsible for delegation of work and coordination within the team to facilitate smooth processing and daily operations.- Coordinating and managing a Team. Motivating them to perform at highest energy levels.- Worked as mentor for team members, imparting training and supervising them.- Monitoring the process as per quality parameters and ensuring maintenance of quality and exercising quality control over the functions of the team.- Tracking and updating process CTQ’s and standard operating procedures (SOPs).- Managing Productivity MIS and process metrics.- Coordinating with support functions for Payroll, HR, Facilities and Transport Issues.- Identifying training needs of processors and working with Training function to fulfill them. Show less

• 

  Patni computer systems

  Dec 2005 - Feb 2007

  Assistant manager

  • Responsible for Process Assessment, Process Design, Process training & Performance Measurement• Owner of all processes for a client having overall responsibility for performance on client SLA’s• Strategic planning to position the teams in pilot/stabilization/production phases• Scheduling project inputs & assigning resources & responsibilities & creating a talent pool• Interacting with the Client for Daily/Weekly basis to review performance metrics• Responsible for maintaining Daily/Weekly MIS, dashboards• Responsible for delegation of work and coordination with the team to facilitate smooth processing and daily operations• As a Shift Manager, manage Shift Metrics to optimize available manpower for achieving Targets • Interact with the Client regarding Workflow changes, IT issues through e-mail /Conference calls• Co-coordinating with support functions for payroll, HR, facilities & transport issues Show less

• 

  Unitedhealth group

  Feb 2007 - Oct 2015

  Director general management (claims & non claims operations)

  • Managed Process Consulting, Solutions and Delivery role in Health Insurance by driving continuous innovation and a disciplined approach in designing leading-edge business solutions with a team of 500+ personnel’s • Strategic planning to position the projects in pilot/stabilization/production phases• Ability in managing the spectrum of tasks ranging from conceptualization to deployment & management of multi- project teams• Responsible for managing the biggest TPA Operations under UHG umbrella and US market• Responsible for working on P&L, Marginal analysis and discuss the pricing with finance for the prospective projects and registered appropriate profitability for the businesses• Ensuring/minimizing the cost per transaction for the business• Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability • Negotiating solutions, resolving conflicts and anticipating/handling critical situations • Lead monthly & quarterly business reviews with the executive level teams from the counterparts and within the company Show less

• 

  R1 rcm

  Oct 2015 - Oct 2016

  Director of operations

  · Managed Delivery role in Revenue Management Cycle Management Processes.· Responsible for Transaction Quality Function, Process Training & Operations Excellence along with Operations teams (Billing, Cash Posting & Accounts Receivable) with a team size of 900+ Personals spread between GGN & Noida.

• 

  Wns

  Nov 2016 - Jul 2018

  Vice president (healthcare operations)
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  Conduent

  Jul 2018 - Mar 2021

  Responsible for B2B Operational performance, financials and deepening relationship with multiple healthcare clients.Driven broad healthcare awareness and strategies to drive operational and financial performance. Responsible for India Delivery.Global Operations Director for staff of 1600 employees with in 3 different locations in India.

  • Director of Account Management

    Sept 2020 - Mar 2021

  • Director of Service Delivery

    Jul 2018 - Aug 2020
• 

  Ntt data north america

  Mar 2021 - now

  Sr director (delivery)

  Responsible for Global Delivery and P&L management.