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Katerina Fiserova

Katerina fiserova

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location of Katerina FiserovaCentral Bohemia, Czechia
Phone number of Katerina FiserovaView Mobile No.
Followers of Katerina Fiserova262 followers

  • Timeline

  • About me

    Digitálně a jednoduše:)

  • Education

    • Vysoká škola chemicko-technologická v praze

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    • Vysoká škola ekonomická v praze

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  • Experience

    • Česká spořitelna

      Jun 2016 - May 2024

      My role is to map customer journeys (incl. pain points and gain points) for clients in different sales channels (branch, mortgage centers, call center, George, back-office). I look at things through the eyes of the client and try to improve the customer experience to make it simple and easy to understand.The main responsibilities:Knowledge of the mortgages products and processesCustomer experienceDigital app design (CX, UX,UI) and automation of the processes Projects:Mortgage to the digital worldDigital process for energy savings for clients Digital advisory for branches Show less

      • Customer journey expert - Mortgages

        Apr 2021 - May 2024

      • Customer journey expert - Unsecured financing

        Apr 2019 - Mar 2021

      • Internet banking specialist

        Jan 2004 - Nov 2019

      • Project management specialist

        Jun 2016 - Mar 2019

    • Čez

      Jun 2024 - Mar 2025
      Manažer transformace

    • Národní rozvojová banka

      Mar 2025 - now
      Business analytik

  • Licenses & Certifications

    • Spotřebitelské úvěry na bydlení a jiné než na bydlení (kombinovaná zkouška) ve smyslu ustanovení § 60 zákona č. 257/2016 sb., o spotřebitelském úvěru