Experience

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  Walter s scott dds, pa & associates

  Mar 2011 - Jul 2013

  Administrative lead

  Designed and implemented targeted marketing strategies that boosted new patient acquisitions by 25% within one year, while also enhancing retention rates by 15%. Oversaw billing and insurance claims processes, attaining a 98% accuracy rate and decreasing outstanding patient accounts by 30% through prompt follow-ups and streamlined methods. Evaluated patient feedback and rolled out service enhancements that resulted in a 20% rise in overall patient satisfaction scores, as shown in post-visit surveys. Facilitated team meetings to improve communication and efficiency, leading to a 15% decrease in patient care errors and fostering better collaboration among staff. Ensured compliance with industry regulations, contributing to a successful audit with no findings and maintaining adherence to the latest standards in the dental industry. Managed staff schedules across two locations, achieving full coverage during peak hours and cutting patient wait times by 20%. Employed dental software systems to enhance the management of patient records and appointments, increasing appointment scheduling efficiency by 30%. Show less

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  Great expressions dental centers

  Aug 2013 - Jan 2016

  Practice administrator

  Introduced new patient intake procedures that boosted satisfaction scores by 20%, according to patient feedback surveys.Created and implemented strategies that lowered patient wait times by 30%, resulting in a 15% rise in daily patient volume.Led regular training sessions that enhanced staff performance metrics by 25% and reduced turnover rates by 15%.Achieved 100% compliance with HIPAA regulations during audits, ensuring the meticulous and secure management of all patient records.Optimized communication with insurance providers and improved claims submission processes, accelerating reimbursement timelines by 40%.Developed and oversaw annual budgets that led to a 10% increase in profitability while implementing effective cost control measures. Show less

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  Gold virtual assistant

  Jan 2014 - now

  Chief operating officer

  Lead contract negotiations, successfully securing advantageous terms and renewals for contracts exceeding $5M. Provided expert guidance on practice management and operational enhancements, leading to a 20% boost in cost efficiency.Develop and implemented comprehensive business plans, managing all aspects of operations—including budgeting, staffing, administration, and client relations. This resulted in a 15% decrease in operational costs and enhanced workflow efficiency by 25%.Tackle and resolved intricate stakeholder and insurance inquiries, achieving a 99.2% resolution rate on the first contact. This effort increased customer satisfaction scores by 10% and lowered call escalation rates by 30%.Compile written reports and presented findings to stakeholders, summarizing project goals, analyses, conclusions, and recommendations. This led to a 95% project success rate and ensured timely completion of critical initiatives.Supervise the processing and adjudication of dental insurance claims, ensuring accuracy and prompt submission. Led a project team of 15 claim processors, implementing quality control measures and staff training initiatives that resulted in a 57% reduction in claim denials.Manage vendor relationships through contract negotiation and the establishment of service level agreements, cultivating strong partnerships with over 10 vendors. This project management approach led to a 15% decrease in service-related issues, enhancing overall service delivery.Direct IT integration projects focused on operational enhancements, including the implementation of an upgraded claims management system. This project increased processing speed by 40%, reduced claim errors by 25%, and improved overall team productivity by 20%, showcasing effective project oversight and execution. Show less

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  Heartland dental

  Oct 2023 - now

  Pmo

  Lead operational initiatives by researching and analyzing local market data to identify trends, gaps, and potential issues, resulting in a 15% enhancement in operational efficiency through data-driven strategic initiatives tailored to regional needs.Manage complex stakeholders and insurance-related inquiries, achieving a 99.2% resolution rate on the first contact. This effort not only boosted customer satisfaction scores by 10% but also significantly reduced case escalation rates.Conduct quarterly business reviews (QBR) within the region, evaluating cash flow statements and tracking KPIs using P&L and balanced scorecards. Gaining a 12% increase in quarterly revenue.Develop and executed strategic plans to tackle operational challenges specific to the region, resulting in a 25% reduction in inefficiencies and a 10% decrease in operational costs over a six-month period, highlighting my project management skills.Oversee team performance at the regional level by fostering staff development and implementing targeted training programs, which led to a 30% increase in team productivity while maintaining a 95% retention rate across all levels of reporting. Show less