Yuliia Zhurba

Experience

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  Election Analytics

  Apr 2020 - Mar 2021

  Administrative Assistant

  ● Manage the reception area, implementing standards of quality guest service. ● Handle corporate correspondence, including phone calls, emails, letters and parcels, ensuring a high level of communication and providing feedback to improve internal performance. ● Perform financial accounting and reporting, budgeting and invoicing cycles for corporate clients. ● Manage inventory of office supplies, including stationery and multimedia equipment to ensure the smooth running of the office. ● Organize and scheduled meetings, corporate events, and also created travel itineraries for managers and employees. Show less

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  Center of Software Solutions "Mayak" Ltd

  Apr 2021 - Oct 2022

  Customer Service Manager

  ● Implement high-quality customer service in the organization through both direct provision of administrative services and remote online consulting. ● Provide knowledge about products for quick and effective response to problems, which allowed to improve the quality of interaction with clients and their level of satisfaction with services. ● Sale of the company's products and services to private and corporate clients, increasing the company's profitability. ● Interact with the departments of technical service, sales, work with private and corporate clients, which improved the overall level of interaction in the team and the internal atmosphere of cooperation. ● Manage the office's internal database and performed general administrative duties, systematizing and streamlining the office's work. Show less

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  SMS Appliances Ltd.

  May 2023 - now

  Store Manager

  ● Ensure high levels of customer satisfaction through excellent service.● Deal with all issues which arise from staff or customers (complaints, grievances).● Develop strategies to raise our customers, expand store traffic and optimize profitability. Creating promotions for the store.● Administration and management of the company’s social media (Facebook, Instagram), creating advertisements, posts and reels.● Recruiting and training new employees. Conduct personnel performance appraisals.● Maintain outstanding store condition and visual merchandising standards.● Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion and authorizing clearance sales.● Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.● Provide a high sales and promotions level to existing and potential clients.● Control over the achievement of financial and reputational goals. Show less