Experience

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  Eicra soft limited

  Sept 2017 - Oct 2019

  Network & system support engineer

  Speaking to customers via email and phone for initial requirement capture.Designing and implementing new solutions and improve the resilience of the current environmentMaximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with network architects on network optimizationUndertakinging data network fault investigations in local and wide-area environments using information from multiple sourcesSecuring network systems by establishing and enforcing policies, and defining and monitoring accessSupporting and administer firewall environments in line with IT security policyReporting network operational status by gathering and prioritizing information and managing projectsUpgrading data network equipment to the latest stable firmware releasesConfiguring routing and switching equipment, hosted IP voice services and firewallsProviding remote support to on-site engineers and end users/customers during installationProviding remote troubleshooting and fault finding if issues occur upon initial installationUndertaking capacity management and audit of IP addressing and hosted devices within datacenters.Liaising with project management teams, third-line engineers and service desk engineers on a regular basis Show less

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  Sebl distribution ltd.

  Nov 2019 - Mar 2022

  Management information system executive

  Actively complete all DMS support and report generation. Planning, monitoring, analyzing, and troubleshooting. Creating Excel format and Reports. Troubleshooting printer and projector issues. Interpreting briefs and creating IT frameworks that meet all particulars and cost prerequisites. Assisting with training and onboarding measures. Configuring necessary data and Keeping all information up-to-date. Providing supports for all micro distributor and retail TSO, TSM, RDO, ASM. Supporting Sales operation team for data report and creating excel format. Conducting research, going to workshops, and networking with different experts in the business. Analyzing existing tasks, conventions, and processes, and planning for development. Regular contact with MI BD and get support for any report-related support. Show less

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  Delivery bro

  Jan 2021 - Dec 2021

  Supply chain management

  Managing the inventory operations. Processing development for inventory. Working as business process owner of inventory for Chittagong. Supporting Train team on fulfillment SLAs and different KPIs. Designing and implementing an inventory tracking system to optimize inventory control procedures. Creating Document daily deliveries and shipments to update inventory. Preparing detailed reports on inventory operations, stock levels, and adjustments. Evaluating new inventory to ensure it's ready for shipment. Performing daily analysis to predict potential inventory problems. Analyzing different suppliers to obtain the best cost-effective deals. Training new employees. Inspecting the levels of business supplies and raw materials to identify shortages. Working on Change, Teamwork, Customer Commitment, Integrity and Ownership Ensuring team members are achieving desired service levels and quality and taking corrective action as needed. Providing coaching and assistance to contact center team members on an ongoing basis. Identifying relevant training needs of the Team members & ensure effective implementation. Ensuring that all employees follow the company's best practices for contact center management and operations. Managing Analysis of reports including process dashboards & initiate appropriate action plans. Ensuring effective planning of Volumes, Resources (Capacity planning and staffing).Maintaining customer-oriented approach and focus on key deliverable areas. Maintaining Facebook page. Show less

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  Shopup

  Apr 2022 - now

  🎉 Exciting News! 🚀 After nearly 2 years at Shopup - Mokam CPG, I'm thrilled to announce my promotion to Assistant Manager MIS and Audit. Grateful for the journey and excited for new challenges ahead! 💼🌟 #CareerGrowth #Promotion #ShopupMokamCPG ShopUp is Bangladesh's leading full-stack B2B commerce platform for small businesses (online and offline)

  • Assistant Manager

    Feb 2024 - now

  • Senior Executive - MIS

    Apr 2023 - now

  • Management Information System Executive

    Apr 2022 - Apr 2023