Experience

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  Takashimaya singapore ltd

  Nov 2012 - Jan 2013

  Retail sales assistant @ harrods & fauchon

  - Wrapped Christmas and Chinese New Year hampers to put them up for sale- Operated the POS cash register- Provided prompt and efficient service to customers

• 

  Twitter

  Sept 2014 - Mar 2022

  Korean/chinese-english translator - @darkgreyyy

  • A Twitter account that provides the latest updates with translations from Korean/Chinese to English• Grew the account to over 4,600 followers organically• 1.64 million tweet impressions in August 2018• 43K tweet impressions and 2.1K profile visits in June 2021

• 

  Resorts world sentosa

  Mar 2015 - Nov 2015

  Achieved grade A for my internship.Front Office• Checked-in/checked-out hotel guests courteously and efficiently• Registered and greeted every guest, logged requests and issued room keys• Processed incidental charges accordingly• Troubleshot and resolved problems and handling customer complaints• Answered to all enquiriesHousekeeping• Was responsible for the overall cleanliness and sanitation of guest rooms,bathrooms and common areas• Ensured smooth communication between front office and room attendants• Communicated guest requests to room attendants• Received and counted linens before distributing them equally to each pantry• Inspected guest rooms after they have been cleaned by a room attendant to ensure quality standards Show less

  • Guest Services Agent @ Festive Hotel

    Aug 2015 - Nov 2015

  • Intern @ Festival Hotel

    Mar 2015 - Aug 2015
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  Msig singapore

  Mar 2016 - Aug 2016

  Scb bancassurance admin assistant

  • Prepared motor quotations for telemarketers• Replied to customer enquiries through email and SMS• Data entry of customers who signed up for motor insurance

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  Tricom events

  Oct 2017 - Nov 2020

  • Involved in end-to-end event management for corporate events including conceptualisation, planning, design, and coordination• Executed events from pre-event setup, production show, to tear down• Sourced, negotiated, and liaised with external vendors to deliver project deliverables• Managed registration database of over 3,000 delegates and was involved in testing of registration site, creation of eDMs, troubleshooting, and updating client with weekly reports• Key events include: Singapore International Energy Week (2019, 2020), Fullerton Forum 2020 Show less Stage Usher• Had many experiences ushering VIPs from all over the world up/down/on the stage• Maintained a professional tone and verbiage when ushering delegates• Had excellent communication with the team to ensure that delegates are always ushered to their correct seats/standing positions• Ensured that the flow of ushering was viable along with the movements on the stage (emcees, stage hands)Floor Usher• Proactively went up to delegates and ushered them to take their seats• Answered to all enquiries regarding the event programme whenever asked• Ushered delegates into/out of the ballroomMic-handler• Was actively on standby and ready to pass the microphone to delegates whenever neededRegistration• Checked names against the list and issued badges to the delegates• Assisted with all enquiries and solved issues with delegate detailsWas on several events like:• Singapore International Energy Week 2017 & 2018• Shangri-La Dialogue 2018• Ecosperity 2018• Keppel 50th Anniversary Dinner• Temasek International Panel 2018• Russia Singapore Business Forum 2018• Vertex Venture Annual Meeting 2018• GIC Institutional Investors Roundtable 2018• The Fullerton Forum 2019• IISS Cyber Seminar 2019• IISS 35th Fullerton Lecture 2019• ExxonMobil Singapore Butyl & Resins Plants Opening 2019• Innovate4Climate 2019• Evonik Plant Opening 2019• International Conference on Social Cohesion 2019• Singapore Convention on Mediation 2019 Show less

  • Event Executive

    Aug 2019 - Nov 2020

  • Event Assistant

    Oct 2017 - Aug 2019
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  The pod

  May 2018 - Sept 2018

  Guest relations officer

  • Checked-in/checked-out hotel guests courteously and efficiently• Registered and greeted every guest, logged requests and issued room keys• Processed all payments accordingly• Anticipated their needs, handled guest requirements and solved problems• Liaised with booking agents and resolved any issues• Gave a personalised experience to guests by assisting and escorting them to their rooms while explaining and introducing the amenities that are provided in the hotel• Communicated directly with guests either by telephone, online portals, or face-to-face Show less

• 

  Sats ltd.

  Nov 2018 - Jun 2019

  Fun timer

  • Received payment and issued receipts and change to customers using the POS in an efficient manner• Counted cash float in cash drawers in the beginning and end of shifts to ensure the amount is correct• Was proactive in greeting customers with a smile at all times• Maintained cleanliness and orderliness at the delegated stand• Assisted expediters in preparing food and drink orders• Assisted in the closing restocking, cleaning and closedown procedures• Attended to all enquiries Show less

• 

  Cp residences

  Aug 2021 - Feb 2024

  • Lead the rebranding of CP Residences in addition to heading all their branding and marketing efforts• Product photography and photo styling for new apartments – retouched and edited photos and videos• Designed and copywrote all campaigns on Instagram, Facebook, TikTok, email, and advertisements, including internal marketing collaterals• Provided visibility into all marketing campaigns and workflows by proposing monthly budgets and developing monthly reports and calendars• Increased sessions to the website by 209.83% with 217.03% new users with the use of both organic and paid media• Boosted CTR of Google Search Ads to 4.93% while reducing the CPC to $0.07, resulting in 485% more leads within a month• Enhanced open rate for email marketing campaigns to 21% with creative and relevant content• Optimised Facebook ads which resulted in an increase of 46.8% and 92.9% reach for Facebook and Instagram respectively Show less

  • Sales Executive

    Jan 2022 - Feb 2024

  • Marketing Executive

    Aug 2021 - Feb 2024
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  Instagram

  Mar 2022 - now

  Pet brand ambassador - @lumigoreng

  Pet ambassador for the following brands:• B2K Pet Care (1 January 2023 - Current)• Ohmypaws.co (21 October 2022 - Current)• Bioion Singapore under Noble Advance (1 March 2022 - 30 June 2022)Have also worked on projects with several other brands such as:• Lazada• Howlistic Life• Jollycat• Vorous• The Living Company• Pawspiracy• Bows.licious

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  Propnex realty pte ltd

  Jan 2023 - now

  Real estate specialist