Experience

• 

  Niit limited

  Apr 2001 - May 2002

  Technical support

  - Provide IT support to staff and students at the computer lab.

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  Kotak life insurance company limited

  Nov 2002 - Mar 2005

  Sales advisor

  - Understand the requirements of clients and making appropriate suggestions related to life insurance products.- Arrange medical camps for children in schools to generate insurance leads.- Conduct financial awareness camps in government offices to generate insurance leads.

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  Wns global services

  Apr 2005 - Sept 2010

  - Part of team that set up offshore operations for a European reinsurance company.- Create and implement staffing and project plan for a 3-month project of handling life policy surrenders.- Develop and implement division-wide Performance Management System.- Interact with clients on regular basis to find opportunities to improve processes and end customer satisfaction. - Initiate Green Belt projects to reduce the training time.

  • Assistant Manager - Migrations/Operations

    May 2008 - Sept 2010

  • Team Leader (Process Training and Migrations)

    Apr 2005 - Apr 2008
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  Hotel majanji's

  Jun 2011 - Oct 2011

  Information technology consultant

  - Analyze various web offering and making suggestion about hosting plans.- Design and maintain their website using WordPress.

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  Persistent systems

  Jul 2012 - Jan 2019

  - Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.- Translate stakeholder requirements into tangible deliverables such as user cases, user stories, workflow/process diagrams, data flow/data model diagrams.- Provide input into developing and modifying systems to meet client needs by documenting detailed business and functional/non-functional specifications.- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.- Conduct various levels of testing including functional, user acceptance, integration and performance to verify that client’s needs are met. Show less

  • Business Analyst

    Oct 2014 - Jan 2019

  • Information Developer

    Jul 2012 - Sept 2014
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  Compassites software solutions

  Jan 2019 - Jun 2019

  Lead business consultant

  - Lead and manage functional aspects of IT product implementation.- Suggest process changes based on industry standards.- Collaborate closely with business to conceptualize and formulate solutions that achieve key implementation objectives within the defined scope.- Help customers with system configurations.

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  Salesforce

  Jul 2019 - now

  Product manager - compliance