Experience

• 

  Granite publications

  Mar 2014 - Apr 2016

  Page designer

  I used InDesign to import stories, ads, and design elements, and then organized them into a newspaper page. I worked with four different Texas weekly newspapers, each of which averaged about 10-12 pages per week. These papers have varying press times, so I was required to work quickly and efficiently in order to meet deadlines.

• 

  On technology consultants

  Apr 2016 - Jul 2018

  Solutions technician

  As a full-service support specialist, I address customer concerns via phone and email, troubleshoot with the customer, then document all interactions and results.

• 

  Dell technologies

  Jul 2018 - now

  I support software and hardware that brings inclusivity to internal users in order to provide an environment for people of all abilities to thrive. At the Tech Central walk-in department, I resolvecomputer issues for internal customers. This jobinvolves troubleshooting, diagnosing, and resolvinghardware and software issues, as well as educating Dellemployees about updates, pilot programs, securitypolicies, and hardware refresh schedules.

  • Senior Information Technology Analyst

    Sept 2021 - now

  • IT Analyst

    Jul 2018 - Sept 2021