RoseMary Gresiak

Experience

• 

  Target

  Jun 2009 - Mar 2011

  Guest Services Team Trainer

  -Rotate between front end registers, service desk, and food court; providing accurate and efficient service in all areas.-Train new team members in any of the front end services areas (cashier, service desk, or food court).-Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices.-Work efficiently to minimize guest wait time while maintaining guest service and accuracy.-Speak to the benefits of the REDcard with every guest and assist them through the application process.-Attempt every return and follow register prompts, be empowered to make it right for the guest while following Target's policies and procedures.-Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures.-All other duties based on business needs. Show less

• 

  Shaner Hotels

  Jun 2016 - Mar 2020

  -Supervised and trained front desk employees to ensure best practices and quality standards were met-Assisted with application screening and onboarding for new employees at the front desk and in housekeeping-Created a comprehensive training guide and manual for the front desk when training practices were lacking-Identify processes that need improvement and recommend steps to make improvements effectively-Monitored, coached, and provided specific feedback to meet company best practices-Managed, documented, and responded to all guest complaints, requests, and problems ensuring guest satisfaction while following all policies and best practices-Followed all policies and procedures for all areas of operation-Collected and settled payments via a direct bill, cash, check, and credit card; balance cash drawer-Communicated and worked effectively with multiple teams-Handled guest reservations, answered phones, and other common administrative duties Show less

  • Front Desk Agent/Supervisor

    Jun 2011 - Mar 2020

  • Temporary Administrative Assistant

    Jun 2016 - Aug 2017
• 

  Beyond, Inc.

  Sept 2020 - now

  -Approve or deny customer-generated reviews, questions, and responses within the required time frame-Identify trends of spam reviews and ratings coming from partners and customers-Monitor company social media pages and respond to customer services inquiries and remove inappropriate comments-Research product questions and provide accurate answers within the required time frame-Work with teams to update or add content on the product page if it is incorrect or missing-Reach out to customers regarding non-product concerns left in reviews-Consistently exceed weekly productivity goals by 5-10% Show less -Responsible for handling multiple types of customer (internal and external) contacts through phone and email.-Independently resolve problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and when necessary escalating unresolved problems.-Organize, plan, and prioritize workload, and complete other assigned special projects as needed.-Perform other duties as required and assigned by manager and upper management.-Strong conflict resolution skills and ability to effectively communicate difficult outcomes while maintaining a positive customer experience.-Maintain performance objectives such as attendance and Key Performance Indicators. Show less

  • Chairperson, Employee Resource Group

    Dec 2021 - now

  • Product Content Moderator

    Oct 2021 - now

  • Customer Solutions Specialist

    Sept 2020 - Oct 2021