La-Hesuia Ferguson

Experience

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  American Airlines

  May 2015 - Jun 2020

  System Support/AAVaction/Reservations

  Efficiently coordinate communication among loan process stakeholders, ensuring timely updates and resolution of issues for a superior customer service experience. Manage daily pipeline tasks, respond to inquiries, and facilitate loan approvals while maintaining data integrity and compliance with company policies. Provide comprehensive support to brokers, including reviewing conditions and assisting with portal functionality.

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  LoanDepot

  Jun 2020 - Jul 2021

  Account Manager

  Efficiently coordinate communication among loan process stakeholders, ensuring timely updates and resolution of issues for a superior customer service experience. Manage daily pipeline tasks, respond to inquiries, and facilitate loan approvals while maintaining data integrity and compliance with company policies. Provide comprehensive support to brokers, including reviewing conditions and assisting with portal functionality.

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  Delta Air Lines

  Aug 2021 - Oct 2023

  Ticket Agent

  Guide and assist customers with ticketing and baggage check-in using GDS Sabre system. Ensure proper travel documentation, tag baggage, and practice safety-conscious lifting procedures. Utilize computers for seat availability, gate announcements, and boarding processes while maintaining safety protocols throughout operational tasks.

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  JPMorgan Chase & Co.

  Oct 2023 - Aug 2024

  Travel Advisor III

  Experienced customer-focused professional adept at resolving travel-related inquiries with short-term fixes and strategic solutions. Skilled in collaboration, negotiation, and maintaining high call quality standards to ensure customer satisfaction and foster positive relationships.

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  FROSCH

  Aug 2024 - now

  Vacation Designer