Experience

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  Hindawi publishing

  Jun 2012 - Sept 2019

  - Monitor and evaluate the performance of the team members so as to ensure the work quality and quantity are up to the standards of the team's and company's objectives.- Oversee the communication with external customers and handle escalations from team members about any possible complaints.- Check for any new updates and communicate them to all the team members to ensure their up-to-date awareness.- Act as liaison between the business and IT by suggesting and following up on new features or improving existing tools to maximize work efficiency.- Calculate the incentives amounts for the team members on a monthly basis to be added to their salaries.- Develop and deliver an annual business/development action plan with key performance indicators (KPIs) for team members.- Drive continuous improvement activities through the implementation of change management process and best practices in the team. Show less - Coordinate with the concerned parties to ensure that the training sessions will be heldsufficiently.- Provide general introduction to the trainees about the organization, its website and thepublishing industry to have an overview about Hindawi’s publishing process. - Provide one to one coaching to the trainees to guarantee their understanding of the job nature, and to follow up on their actual performance. - Handle any irregular cases raised by the trainees, and guide them on how to report such cases in the future to their Team Leaders. - Submit weekly reports about the performance of the trainees, clarifying their work quantity, quality, and their progress rate to the unit's Section Head. - Conduct individual meetings with the trainees on regular basis to provide them with feedback regarding their performance, and to guide them on how to overcome any problem related to their work performance. - Conduct meetings to communicate any work updates to the trainees. Show less

  • Operations Team Lead

    Dec 2014 - Sept 2019

  • Customer Relations On-The-Job Trainer

    Oct 2014 - Dec 2014

  • Quality Assurance Specialist

    May 2014 - Oct 2014

  • Customer Relations Specialist

    Jun 2012 - May 2014
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  Intermark network

  Nov 2019 - Jul 2020

  - Manage project development from initiation to closure.- Oversee project activities and be the main point of contact for project’s stakeholders.- Track and report on project milestones and provide status reports to stakeholders.- Effectively manage project scope by ensuring any changes to scope are documented and approved. - Determine how results will be measured and complete a post-project evaluation to check how well results were achieved.- Resolve any issues or conflicts throughout the project’s lifecycle.- Act as moderator between stakeholders and team members.- Develop tools and best practices for project management and execution. Show less

  • Project Management Team Head

    Mar 2020 - Jul 2020

  • Project Manager

    Nov 2019 - Mar 2020
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  Amazon

  Aug 2020 - Jan 2021

  Cs team manager

  • Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.• Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.• Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers.• Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network• Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of operations managers.• Develop and Achieve performance goals and objectives in line with the network wide vision and goals. Show less

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  Nagwa

  Feb 2021 - Apr 2023

  Content development project manager

  • Leading the development of educational content that may include, but is not limited to, the creation of questions, solutions, and videos, as well as their Arabic translations • Managing curriculum development to deliver pedagogically rich content• Coordinating with software developers and designers to help create and optimize content creation tools and systems • Leading different content development teams and monitoring their progress through well-defined milestones • Managing project execution so it adheres to schedule and scope • Managing content development activities and ensuring that the highest quality standards are being maintained Show less

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  Udacity

  May 2023 - now

  Senior program associate

  Driving educational programs at Udacity