Samuel Babatunde Olowu

Experience

• 

  Saro Agrosciences Limited

  Apr 2014 - Jan 2020

  Business Process Analyst

  Project 1: Deployed and monitored Sales Force Automation.Project 2: Deployment and Automation of Customer Complaint Process on SharePoint. • Utilized various of elicitation strategies to gather business-user requirements from stakeholders from different divisions, established a business analysis and designed methodology.• Managed the SDLC of core products by translating business requirements into a usable, maintainable, and scalable solution using a high level of expertise.• Developed an analysis of economic indicators to create forecasts and evaluate the company's position over the short, medium, and long terms.• Oversaw a re-engineering initiative to improve and streamline end-to-end business operations, reorganized information flow across the organization's departments, and reduce operational costs by 50%.• Elicited business and functional requirements from various stakeholders and translated detailed business requirements into technical systems and process improvement solution.• Performed detailed process analysis through user interviews, workshops, brainstorming, questionnaires and developed process maps and data flow diagrams.• Facilitated monthly information workshops to educate new and potential clients about company’s product.• Coordinated with operation production team and help them with day-to-day data issues and resolutions.• Assisted the QA Team in drafting and reviewing test cases as well as coordinating the QA sessions to ensure testing remains in scope of project goal and validated requirements.• internal training sessions on Salesforce technology features for business users and assisted in designing and developing training materials.• Managed a variety of business process automation using UiPath and Blue prism for field sales associates to ensure delivery of sales target growth. The automation projects led to an outstanding 350% growth in monthly revenue which was a huge contribution to the overall profitability of the organization. Show less

• 

  Saro Lifecare Ltd

  Feb 2020 - Jan 2022

  Lead Business Analyst

  Project 1: Migration from Sage Pastel to Microsoft Dynamics CRMProject 2: Upgrade from Microsoft Dynamics CRM to Microsoft Dynamics 365 (D365)Project 3: Sales team Field Assist Application Project 4: Automation of customer complaint process on SharePoint Project 5: Migrated from paper based invoicing system to E-invoicing• Analyzed operational workflow, functional unit management, and internal business processes to identify areas for improvement and optimization.• Developed and provided complete sign-off project documentation, beginning with development, and ending with post-production deliverables, by collaborating with key stakeholders to gather information and gain agreement.• Gathered requirements from business users and translated them to the technical team using UML diagrams, business analytical tools and functional design documents to support implementation.• Translated client and internal business requirements and processes into meaningful technical and functional documentation and make technical recommendations to team members.• Collaborated with the cross-functional scrum team to ensure the successful implementation of business requirements and documented clear user stories and acceptance criteria.• Conducted user acceptance testing (UAT) with business users and stakeholders, corrected bugs, and defects, and confirmed results through regression testing with quality assurance (QA) team.• Participated in scrum ceremonies, sprint planning, pre-planning and conducted daily scrum meetings.• Increased business revenue by 15% through optimized operational efficiency, process improvement, system enhancements, and best practices.• Reduced defects by 25% and developing metrics to identify inefficiencies and opportunities for improvement across systems. Show less

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  OSL Direct Services

  Mar 2022 - now

  Neighborhood Marketing Analyst

  • Daily tracking of customers dissatisfactions and reasons for switch in service provider.• Respond to all clients enquires in a timely manner.• Use of superior customer service, troubleshooting and questioning skills to diagnose and resolve problems in a courteous and timely manner.• Monitors outstanding tickets, collaborating with senior managers in ensuring they are promptly resolved.• Take personal accountability of issues, with curiosity to know what happens to all escalated tickets to another team.• Logging all phone calls received in ServiceNow under the appropriate application or device to allow for proper tracking and reporting.• Prioritize monitoring chat queues and shared mailboxes in addition to providing support via incoming calls. Show less