Tamir Tsolmon

Experience

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  Mongolian Dream Road Tours

  Jun 2004 - Sept 2006

  Tour Guide
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  Hotel du col

  Nov 2006 - Apr 2007

  Receptionist

  Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.Build good relationship and rapport with guests to make them feel comfortable. Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

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  Kempinski Hotel Khan Palace

  Dec 2007 - May 2020

  Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. Hold strong relationship with key accounts, negotiate room rate and contracting. Prepare outline for and support the annual revenue budget process as well as monthly and yearly revenue forecast and budgeting, data analytics, maintain the online rates and room inventory according to booking pace and market demand. Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, groups, etc…) to maximize room revenue and occupancy by reviewing status. Ensure all related systems are configured correctly, validated and working to full capacity. Daily pick-up analysis, strategy adjustments and reporting. Perform competitive benchmark studies and follow market trends. Manage and oversee strategy for all 3rd party distribution, ensure web site booking process is maintained up-to-date and functional together with E-commerce manager and reservation manager. Work in liaison with hotel sales & marketing departments as a team and actively involve for creation of general promotions, event and seasonal promotion. Train and mentor reservation team members. Recruit and select potential talent according to the company’s current and future hotel. Show less Effectively implements and complies with Kempinski Reservations standards such as Maintains accurate and timely entry of all relevant data in systems, Reviews and analyses data on an ongoing basis. Effectively manages and is in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS. Trains, cross –trains, and retrains all front office personnel.Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance if each front office employee. Maintains working relationships and communicates with all departments.Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Reviews and completes post payment and out standings.Prepare performance reports related to front office.Monitor all V.I.P 's special guests and requests. Review daily front office work and activity reports generated by Night Audit as well as negative postings and rate discrepancy. Review Front office log book and Guest feedback forms on a daily basis. Show less Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Receives information from the previous shift receptionist. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations. Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. Show less

  • Sales Director

    Apr 2017 - May 2020

  • Revenue Manager

    Jan 2014 - Apr 2017

  • Reservations Manager / in charge of FO

    Jul 2010 - Dec 2013

  • Receptionist

    Dec 2007 - Jul 2010
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  Kempinski Hotel Khan Palace Ulaanbaatar

  May 2020 - now

  Leading a sales and marketing department to ensure top line figure, maintaining key clients, expand and retain corporate accounts, besides of overall in charge of hotel quality assurance , market penetration, KPI competitiveness, guest satisfaction.

  • General Manager

    Mar 2024 - now

  • Executive Assistant Manager

    Jan 2023 - Mar 2024

  • Director of Sales and Marketing

    May 2020 - Dec 2022