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Mark Jan Alcaraz

Mark Jan Alcaraz

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location of Mark Jan AlcarazMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Process Excellence Manager specializing in Technology, Analytics and Process Excellence | COPC Six Sigma Certified

  • Education

    • University of Santo Tomas

      2005 - 2009
      Bachelor of Science - BS Registered Nursing/Registered Nurse

  • Experience

    • Convergys

      Oct 2012 - Jun 2018

      • Operations Manager - OIC

        Feb 2010 - Jun 2018

      • Team leader

        Oct 2012 - Feb 2016

    • Teleperformance

      Jul 2018 - now

      • Process Excellence Manager

        May 2024 - now

      • Project Manager, Operations and Client Delivery

        Mar 2019 - May 2024

      • Operations Manager

        Jul 2018 - May 2024

  • Licenses & Certifications

    • Leaders as Coaches

      Convergys
      Jun 2012

    • COPC Performance Leader

      COPC Inc.
      Oct 2024

    • Lean Six Sigma Yellow Belt Certification

      COPC Inc.
      Feb 2020

    • Project Manager

      Project Management Institute
      Apr 2019