Luis Chaves

Luis Chaves

Soporte técnico

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location of Luis ChavesCosta Rica

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  • Timeline

  • About me

    Technical Lead - Escalations Engineering | Smartsheet | SaaS

  • Education

    • CTP San Pedro de Barva

      2013 - 2015
      Informatica en soporte Informatica en soporte
  • Experience

    • UNA

      Oct 2015 - Dec 2015
      Soporte técnico

      A pesar de ser por un corto periodo aprendí bastante estando allí.

    • Autodesk

      Mar 2016 - Jan 2018

      I work with the Installation & Licensing team. We offer technical support via remote where we face with windows or Mac environment issues in order to install an Autodesk program.

      • Technical Support Analyst

        Mar 2016 - Jan 2018
      • Bilingual Customer Service Representative

        Mar 2016 - May 2016
    • Bosch

      Jan 2018 - Jun 2022
      Technical Support Professional
    • Smartsheet

      Jul 2022 - now
      • Technical Lead - Escalations Engineering

        Apr 2024 - now
      • Tier 2 Escalation Specialist

        Oct 2022 - Apr 2024
      • Technical Support Tier 1

        Jul 2022 - Oct 2022
  • Licenses & Certifications