Deep Enrich
Luis Chaves
Soporte técnico
102 followers
Costa Rica
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About me
Technical Lead - Escalations Engineering | Smartsheet | SaaS
Education
CTP San Pedro de Barva
2013 - 2015Informatica en soporte Informatica en soporte
Experience
UNA
Oct 2015 - Dec 2015Soporte técnicoA pesar de ser por un corto periodo aprendí bastante estando allí.
Autodesk
Mar 2016 - Jan 2018I work with the Installation & Licensing team. We offer technical support via remote where we face with windows or Mac environment issues in order to install an Autodesk program.
Technical Support Analyst
Mar 2016 - Jan 2018Bilingual Customer Service Representative
Mar 2016 - May 2016
Bosch
Jan 2018 - Jun 2022Technical Support Professional
Smartsheet
Jul 2022 - nowTechnical Lead - Escalations Engineering
Apr 2024 - nowTier 2 Escalation Specialist
Oct 2022 - Apr 2024Technical Support Tier 1
Jul 2022 - Oct 2022
Licenses & Certifications
- View certificate
Develop Your Skills as a New Manager
LinkedInAug 2023
- View certificate
Holding Yourself Accountable
LinkedInAug 2023 - View certificate
Coaching Your Team in a Dynamic Workplace
LinkedInAug 2023 - View certificate
Delegating from a Distance
LinkedInAug 2023 - View certificate
Project Management Foundations: Communication
LinkedInMar 2023 - View certificate
Project Management Foundations: Teams
LinkedInMar 2023 - View certificate
Goal Setting: Objectives and Key Results (OKRs)
LinkedInAug 2023 - View certificate
Performance Management: Conducting Performance Reviews
LinkedInAug 2023 - View certificate
How Managers Create a Culture of Belonging
LinkedInAug 2023 - View certificate
Lead with Positive Power
LinkedInAug 2023 - View certificate
New Manager Foundations (2022)
LinkedInAug 2023 - View certificate
Skills for Your First 90 Days as a New Manager
LinkedInAug 2023 - View certificate
Communication Foundations
LinkedInAug 2023 - View certificate
Transitioning from Technical Professional to Manager
LinkedInAug 2023 - View certificate
Operational Excellence Work-Out and Kaizen Facilitator
LinkedInMar 2023 - View certificate
Driving Measurable, Sustainable Change
LinkedInMar 2023 - View certificate
Statistics Foundations 4: Advanced Topics
LinkedInMar 2023 - View certificate
Become a Six Sigma Black Belt
LinkedInMar 2023 - View certificate
Becoming a Six Sigma Green Belt
LinkedInAug 2022 - View certificate
How to Manage Lean Six Sigma Projects: Part II
LinkedInAug 2022 - View certificate
Root Cause Analysis: Getting to the Root of Business Problems
LinkedInAug 2022 - View certificate
Make the Move from Individual Contributor to Manager
LinkedInMar 2023 - View certificate
How to Manage Lean Six Sigma Projects: Part I
LinkedInAug 2022 - View certificate
Operational Excellence Foundations
LinkedInAug 2022 - View certificate
Six Sigma: Green Belt
LinkedInAug 2022 - View certificate
Learning Minitab
LinkedInAug 2022 - View certificate
Statistics Foundations 3: Using Data Sets
LinkedInAug 2022 - View certificate
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EF SET English Certificate 76/100 (C2 Proficient)
EF Standard English Test (EF SET)Feb 2022 - View certificate
2021 Core App
SmartsheetJul 2022
Languages
- esEspañol
- inIngles
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