Experience

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  The austin diagnostic clinic

  Feb 2004 - Sept 2009

  Patient access supervisor

  -Directly supervised twenty Business/Appointment Associates as well as one Surgery Scheduler.-Provided business services support for seven outpatient clinics and twenty-five providers.-Interviewed, hired, trained, evaluated, coached, counseled, and terminated staff as necessary including structured interviews, performance appraisals, and performance improvement plans.-Practiced excellent leadership skills by guiding my team to business and customer service excellence as proven through customer satisfaction surveys and quarterly profit goals. Show less

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  Bay bridge administrators, llc

  Sept 2009 - Dec 2013

  Claims examiner

  -Processed/Adjusted supplemental claims for Humana, AIG, and Hartford Life Insurance companies.-Examined legal policy language to determine appropriate payment of claims of Accident, Cancer, Critical Illness, Hospital Indemnity, and Heart/Stroke policies.

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  Seton healthcare family

  Mar 2014 - Jul 2016

  Patient access representative team lead

  -Team Leadership Role within the Level 1 Trauma Center Emergency Department patient access staff.-Cerner Registration Subject Matter Expert – expert, network-wide trainer, test administrator, and mentor on all facets of program.-Cerner Special Projects Team – implemented new software program across hospital network. Represented the front-line staff in a multi-department team of chosen individuals to analyze, address, and efficiently handle issues associated with rollout.-Daily Management System Leadership Team - worked with a company-wide team to launch, guide, and support daily efforts to assist employees with goal setting and success. Show less

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  Cohre - center for organizational and human resource effectiveness

  Mar 2020 - Aug 2022

  Project team lead working to develop 14 state-level certification exams for water treatment operators including job analysis, test development, item writing, pilot testing, and validation.Project team lead on the validation and continued administration and management of a promotions process for a local law enforcement agency. Prior to taking the lead role, I worked to develop the promotions process which included job analysis, item writing, and test development, administration, and scoring of a written exam; as well as, a structured panel interview process including interview question and behavioral anchored rating scale development, and development and delivery of interview panelist training, which included training on rater error and bias.Other projects include diversity in executive leadership, data research and analysis, state level law enforcement agency selection and promotions processes, including situational judgment tests and in-baskets. Show less

  • Senior Project Associate

    Aug 2021 - Aug 2022

  • Project Associate

    Aug 2020 - Aug 2021

  • Project Assistant

    Mar 2020 - Aug 2020
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  Fogelman college of business & economics, university of memphis

  Aug 2022 - now

  Doctoral student and graduate researcher