Experience

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  Xerox corporation

  May 2005 - Dec 2013

  Cse

  Job duties include: Managing territory, taking care of customer needs, maintaining and repairing copier equipment, and managing parts inventory. In addition, I helped to resolve any networking issues for customers and install application software and print drivers. As a CSE, I primarily worked alone, managing myself as well as customers with the use of a laptop and Blackberry. I have extensive experience with customer service and dealing with customer issues. This position required me to be self-motivated and a self-starter. Show less

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  Rj consulting

  Jul 2007 - Oct 2014

  Owner/operator

  • Provide commercial janitorial services to multiple clients.• Managed 5 employees that maintained clients.• Maintained payroll, time management, and support.

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  Compucom

  Jun 2014 - Oct 2015

  Field service technician

  • Providing customer break-fix support for designated equipment, such as printers, tablets, desktop and laptop computers.• Network and Point of Sale systems installation and support.• Excelled in customer support by increasing up-time of equipment, improving customer satisfaction and retention.

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  Ecmc group

  Nov 2015 - Nov 2018

  Field service technician

  • Supported Altierus Career College campuses in Houston, Austin, and San Antonio.• Adjunct Computer Information Technology Instructor.• Supervised technicians in Austin and San Antonio campuses.• Managed team in decommissioning hardware, replacing hardware and software deployments. • Provided customer break fix support for printers, tablets, desktop and laptop computers.• Coordinated with multiple vendors, departments and field staff to identify technical requirements. • Maintained asset inventory and allocate assets when needed. Show less

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  City of pasadena

  Nov 2018 - Apr 2021

  Business systems analyst

  • Led several key IT projects, including hardware deployments, court software implementation (Incode10), and upgrades to Windows 10 & Office 365, while maintaining asset inventory and managing asset allocation.• Support of City Police Systems, CAD, RMS, and OSSI Superion software, increasing up-time and operational efficiency by reducing downtime.• Cybersecurity administration using Darktrace, Bull Wall, Infosec, PC Matic, and Umbrella to secure sensitive public infrastructure, mitigating threats by 50%.• Administration of city camera software and secure access control. Show less

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  Rally credit union

  Apr 2021 - Feb 2022

  It financial application administrator

  • Successfully implemented software upgrade projects to add value to banking online transactions utilizing Zelle payment systems, and increase auto-loan payoff quotes automation by 50% by implementing core software components• Install, configure, and manage financial applications following proper guidelines andprocedures.• Maintain technical documentation including, but not limited to: software, hardware, and licensing inventory tracking; system and application installation and management procedures.• Participate in any testing of applications assigned; including assisting with development of effective test plans and analysis of testing results in all environments (beta, test, and production).• Create reports utilizing software such as Microsoft Power BI, Tableau, SSRS, and SQL within DNA banking core. Show less

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  City of corpus christi

  Feb 2022 - now

  Project manager/application analyst iii

  • Orchestrated a comprehensive upgrade of Public Safety Computer Aided Dispatch and Records Management Systems, enhancing operational efficiency to emergency services, police, fire, and EMS operations.• Work in partnership with vendors and cross-functional teams to successfully facilitate projects.• Manage the city camera software/hardware upgrade project, ensuring seamless system performance and increasing end-user access.• Administer IT Applications supporting software, servers, load balancing, and end-user access, improving operational uptime by 30% Show less