
Timeline
About me
Technical Support Professional - Advisory Product Service Specialist - Storage Scale System in IBM
Education

Bento quirino polytechnic school
1998 - 2000Computer technician information technology
Universidade do sul de santa catarina
2007 - 2008Information systems technologist management information technology
Experience

Ibm
Jul 2004 - Aug 2009Storage administrator / document controlerSurvey and application of prerequisites to obtain ISO 9001 and preparation for ISO 20000 at IBM tape library.Document controller, organization and policy making, tape library controls and backup processes.Representative of the area in several WarRoons and TaskForces in critical actions of large clients.Representative of the Storage and Backup area in Project SEV1, process of reviewing the criticality of incidents of all LATAM customers.Responsible for change management and problem management.Responsible for coordinating work shifts and managing overtime.Among the biggest clients that I had the pleasure of working with were Embratel, Ambev, Rede Globo, Syngenta, Souza Cruz, Multibrás, Votorantim Celulose e Papel (VCP), Evonik Degussa and all e-business accounts using the USF (Universal Server Farm) architecture. Show less

Optec technology information solutions ltda
Aug 2009 - Sept 2009Backup consultant - tivoli storage managerExecution of an IBM project to update the backup environment using IBM Tivoli Storage Manager on Unix, Solaris, HPUX, Linux and Intel platform at Brasil Telecom on all sites in Brazil.

Tivit
Oct 2009 - Oct 2010Consultant premierReceived the recognition award for migration to Unimed Seguros with excellence and for acting in a critical incident on the Ticket client, significantly reducing the RTO time during a disaster.Representative of the change management and problem management team, I also acted as the principal (owner) of the accounts in the area.I worked for SulAmérica Seguros, Unimed Seguros, Ticket S / A, Cielo and others.Responsible for the elaboration and execution of the DRP Offsite project with synchronization of backups between sites for the Ticket client.Elaboration and execution of the VCB Vmware Consolidated Backup backup project using Tivoli Storage Manager (IBM Spectrum Protect) which reduced the backup time of the virtual machine park. Show less

T-systems do brasil
Oct 2010 - Jan 2019Senior technical support consultantWorking as a senior consultant in the backup area, I was the technical responsible for the area regarding infrastructure and third-level support.I carried out the migration of the VW datacenter to the T-Center, being responsible for the design of the new architecture and the backup migration plan. Within this project, the design of the backup network architecture was restructured, also of the backup SAN network and the update of the servers, an environment with support for more than 30 petabytes of storage capacity for backups.I performed POCs in the areas for analysis of new software and hardware solutions, being responsible for setting up the test laboratory.I performed with IBM consultancy the update of procedures, documentation of the area and tunning of the environment.Restructured the backup infrastructure on the VW and Mercedes Benz client working directly with the client.Performance with the Huawei engineering team in China in the development and validation of the eSDK Storage Plugin HTW (Huawei TSM Wrapper) providing granular restoration of OceanStor arrays through NDMP backup in the VW project.Responsible for analyzing third-party and supplier contracts, technical management and Capex and Opex analysis of backup and storage solutions.Responsible for administering backups of the AppCom environment using NDMP backup in NetApp environment.Development and administration of DRP in several projects with analysis of RTO and RPO. Show less

Eiti soluções
Oct 2019 - Dec 2019Ibm spectrum protect software consultingIBM Spectrum Protect software consulting and training.

Deutsche telekom it solutions slovakia
Aug 2020 - Jan 2021Senior itc enginer
Ibm
Jul 2021 - nowTechnical Support Professional - Advisory Product Service Specialist - Spectrum Scale na IBM
Sept 2022 - nowTechnical Support Professional - Advisory Product Service Specialist - Spectrum Protect (TSM)
Jul 2021 - Aug 2022
Licenses & Certifications
- View certificate

The five step creative process
LinkedinJan 2020 - View certificate

How to cultivate a growth mindset
LinkedinJan 2020 
Ibm certified administrator - tivoli storage manager v5.5
Prometric testingJan 2009- View certificate

English level a2 cef - pre-intermediate - completed 12-week program, ireland
Griffith college limerickJan 2019 
Ibm certified operator - tivoli storage manager v5.5
Prometric testingJan 2009
Ibm certified operator - tivoli storage manager v5.5
Prometric testingJan 2007
Ibm certified operator - tivoli storage manager v5.3 & v5.4
Prometric testingJan 2007- View certificate

Interpersonal communication techniques
LinkedinJan 2020 - View certificate

The power of stories in the context of leadership
LinkedinJan 2020 
Ibm certified storage administrator - tivoli storage manager v5
Prometric testingJan 2006
Honors & Awards
- Awarded to André Gustavo ZancaPremio Bravo Tivit Tivit Feb 2010 BRAVO Award received for commitment and dedication in the implementation of Unimed Insurance and the perfect contribution in solving problems in Smartnet Restore (Ticket)
Languages
- enEnglish
- poPortuguês
- esEspanhol
- itItaliano
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