André Gustavo Zanca

André gustavo zanca

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location of André Gustavo ZancaMaceió, Alagoas, Brazil
Followers of André Gustavo Zanca1000 followers
  • Timeline

  • About me

    Technical Support Professional - Advisory Product Service Specialist - Storage Scale System in IBM

  • Education

    • Bento quirino polytechnic school

      1998 - 2000
      Computer technician information technology
    • Universidade do sul de santa catarina

      2007 - 2008
      Information systems technologist management information technology
  • Experience

    • Ibm

      Jul 2004 - Aug 2009
      Storage administrator / document controler

      Survey and application of prerequisites to obtain ISO 9001 and preparation for ISO 20000 at IBM tape library.Document controller, organization and policy making, tape library controls and backup processes.Representative of the area in several WarRoons and TaskForces in critical actions of large clients.Representative of the Storage and Backup area in Project SEV1, process of reviewing the criticality of incidents of all LATAM customers.Responsible for change management and problem management.Responsible for coordinating work shifts and managing overtime.Among the biggest clients that I had the pleasure of working with were Embratel, Ambev, Rede Globo, Syngenta, Souza Cruz, Multibrás, Votorantim Celulose e Papel (VCP), Evonik Degussa and all e-business accounts using the USF (Universal Server Farm) architecture. Show less

    • Optec technology information solutions ltda

      Aug 2009 - Sept 2009
      Backup consultant - tivoli storage manager

      Execution of an IBM project to update the backup environment using IBM Tivoli Storage Manager on Unix, Solaris, HPUX, Linux and Intel platform at Brasil Telecom on all sites in Brazil.

    • Tivit

      Oct 2009 - Oct 2010
      Consultant premier

      Received the recognition award for migration to Unimed Seguros with excellence and for acting in a critical incident on the Ticket client, significantly reducing the RTO time during a disaster.Representative of the change management and problem management team, I also acted as the principal (owner) of the accounts in the area.I worked for SulAmérica Seguros, Unimed Seguros, Ticket S / A, Cielo and others.Responsible for the elaboration and execution of the DRP Offsite project with synchronization of backups between sites for the Ticket client.Elaboration and execution of the VCB Vmware Consolidated Backup backup project using Tivoli Storage Manager (IBM Spectrum Protect) which reduced the backup time of the virtual machine park. Show less

    • T-systems do brasil

      Oct 2010 - Jan 2019
      Senior technical support consultant

      Working as a senior consultant in the backup area, I was the technical responsible for the area regarding infrastructure and third-level support.I carried out the migration of the VW datacenter to the T-Center, being responsible for the design of the new architecture and the backup migration plan. Within this project, the design of the backup network architecture was restructured, also of the backup SAN network and the update of the servers, an environment with support for more than 30 petabytes of storage capacity for backups.I performed POCs in the areas for analysis of new software and hardware solutions, being responsible for setting up the test laboratory.I performed with IBM consultancy the update of procedures, documentation of the area and tunning of the environment.Restructured the backup infrastructure on the VW and Mercedes Benz client working directly with the client.Performance with the Huawei engineering team in China in the development and validation of the eSDK Storage Plugin HTW (Huawei TSM Wrapper) providing granular restoration of OceanStor arrays through NDMP backup in the VW project.Responsible for analyzing third-party and supplier contracts, technical management and Capex and Opex analysis of backup and storage solutions.Responsible for administering backups of the AppCom environment using NDMP backup in NetApp environment.Development and administration of DRP in several projects with analysis of RTO and RPO. Show less

    • Eiti soluções

      Oct 2019 - Dec 2019
      Ibm spectrum protect software consulting

      IBM Spectrum Protect software consulting and training.

    • Deutsche telekom it solutions slovakia

      Aug 2020 - Jan 2021
      Senior itc enginer
    • Ibm

      Jul 2021 - now
      • Technical Support Professional - Advisory Product Service Specialist - Spectrum Scale na IBM

        Sept 2022 - now
      • Technical Support Professional - Advisory Product Service Specialist - Spectrum Protect (TSM)

        Jul 2021 - Aug 2022
  • Licenses & Certifications

    • The five step creative process

      Linkedin
      Jan 2020
      View certificate certificate
    • How to cultivate a growth mindset

      Linkedin
      Jan 2020
      View certificate certificate
    • Ibm certified administrator - tivoli storage manager v5.5

      Prometric testing
      Jan 2009
    • English level a2 cef - pre-intermediate - completed 12-week program, ireland

      Griffith college limerick
      Jan 2019
      View certificate certificate
    • Ibm certified operator - tivoli storage manager v5.5

      Prometric testing
      Jan 2009
    • Ibm certified operator - tivoli storage manager v5.5

      Prometric testing
      Jan 2007
    • Ibm certified operator - tivoli storage manager v5.3 & v5.4

      Prometric testing
      Jan 2007
    • Interpersonal communication techniques

      Linkedin
      Jan 2020
      View certificate certificate
    • The power of stories in the context of leadership

      Linkedin
      Jan 2020
      View certificate certificate
    • Ibm certified storage administrator - tivoli storage manager v5

      Prometric testing
      Jan 2006
  • Honors & Awards

    • Awarded to André Gustavo Zanca
      Premio Bravo Tivit Tivit Feb 2010 BRAVO Award received for commitment and dedication in the implementation of Unimed Insurance and the perfect contribution in solving problems in Smartnet Restore (Ticket)