Experience

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  Pt avrist assurance

  Jan 2005 - Jan 2007

  Accident & health marketing support supervisor
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  Sun life financial

  Jan 2007 - May 2008

  Alternatice distribution channel support assistant manager

  Support all operation activities for DMTM and In Branch business for Alternative Distribution. Ensure and Monitor case submission and policy delivery to CustomersProvide daily, weekly and monthly reports for regional and internal use. Liase with Bank Partners, Vendors and Internal Departments for campaign setup, daily operation and complaint handling

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  Aig

  May 2008 - Jul 2011

  Direct to customer business/campaign analyst

  1. Supervise all Direct Marketing & Telemarketing, insurance products, Telemarketing & Direct Marketing), which includes: Report & analysis, presentations, database management, sales data mapping, quality control, sales data tracking/record and liase with related departments (New Business, Underwriting, Billing, Compensation and Finance) to ensure the flow of the operational process based on the agreed SOP & SLA.2.Monitor system, operational, billing process related and Quality Assurance to all direct Marketing activities while liaise with related departments/partner regarding any issues or development. 3. Provide Sales Report (Daily and Monthly), Sales Analysis Report, Commission Calculation, SOP & SLA, Business Strategy report to regional, Bank Partners and other related departments. 4. Monitor DM related Finance operations/activities, including budget monitoring, amortization, marketing cost payment an other process/activities. Show less

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  Allianz life indonesia

  Jul 2011 - now

  Business process improvement manager

  To evaluate, analyze and provide recommendations for business process & workflow/SOP for both Life and General insurance in Allianz,Ensure effective and consistent deployment of processes,Liaise with key stakeholders to understand all customer requirements, also including other business areas,Proactive continuous improvement to ensure validity of processes in line with customer needsManagement of the process implementation/project including: Create and maintain an implementation plan,Preparation and monitoring of piloting/ testing, Closing and documentation of process implementation/projectProactive in providing constructive feedback on all process implementation and project management issues and needsDevelop measures for efficiency enhancements, Identify organizational implications of rules, manuals or standards, Act as a facilitator for clearance on potentially conflicting rules, manuals or standards,Proactive continuous improvement to ensure consistent set of rules, manuals and standards Show less