Agustin Rodriguez, CLSSBB

Experience

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  GENPACT LLC

  Oct 2006 - May 2010

  Operations Leader for Finance and Accounting at Genpact serving several countries at Latin America led team for 100 people on customer service for Healthcare process and collections for the bank industry Led and executed process improvements on the Collections and the Customer Service processes for the Healthcare and Bank Industry

  • Finance and Accounting Leader

    Mar 2009 - May 2010

  • Operations Manager for Customer Service / Collections

    Oct 2007 - Feb 2009

  • Black Belt

    Oct 2006 - Oct 2007
• 

  Tec Milenio from Tecnologico de Monterrey System

  Jun 2012 - now

  Six Sigma and Engineering Professor
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  GENPACT LLC

  Jun 2012 - May 2013

  Master Black Belt

  Master Black Belt at Genpact Juarez Mexico Site

• 

  Datamark

  May 2013 - Apr 2014

  Business Unit Manager

  Responsible for the overall management of the logistic global account at Mexico and India with a 3.5 MM Revenue and 200+ indirect associates. Process includes data entry, analytical and call center.

• 

  DATAMARK, Inc.

  May 2014 - Jun 2021

  Responsible for the overall management of a global account at Mexico and India, with 300+ indirect associates. Process includes the End to End cycle: from Mail Reception - Scanning - Data Entry and the Call Center.Responsible for:- Customer relationship- Gross Margins- Meet and exceed SLA´s- Best practices implementation across the centers- Process improvement implementation- Organic growth

  • Site Leader

    Jan 2017 - Jun 2021

  • Senior Business Unit Manager

    May 2014 - Dec 2016
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  Amazon

  Jan 2022 - Feb 2023

  VCS Operations Manager
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  Cognizant

  Jan 2023 - now

  Process Excellence Manager