Agustin Rodriguez, CLSSBB

Agustin Rodriguez, CLSSBB

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location of Agustin Rodriguez, CLSSBBChihuahua, Mexico

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  • Timeline

  • About me

    Process Excellence - AI Project Management Professional

  • Education

    • Tec Milenium

      2012 - 2013
      Master's degree Education and Teaching
    • Universidad Interamericana del Norte

      2004 - 2007
      Engineer Quality and Industrial Engineer

      Actually doing a master degree on Business Administration and Finance on Universidad Autonoma de Chihuahua

  • Experience

    • GENPACT LLC

      Oct 2006 - May 2010

      Operations Leader for Finance and Accounting at Genpact serving several countries at Latin America led team for 100 people on customer service for Healthcare process and collections for the bank industry Led and executed process improvements on the Collections and the Customer Service processes for the Healthcare and Bank Industry

      • Finance and Accounting Leader

        Mar 2009 - May 2010
      • Operations Manager for Customer Service / Collections

        Oct 2007 - Feb 2009
      • Black Belt

        Oct 2006 - Oct 2007
    • Tec Milenio from Tecnologico de Monterrey System

      Jun 2012 - now
      Six Sigma and Engineering Professor
    • GENPACT LLC

      Jun 2012 - May 2013
      Master Black Belt

      Master Black Belt at Genpact Juarez Mexico Site

    • Datamark

      May 2013 - Apr 2014
      Business Unit Manager

      Responsible for the overall management of the logistic global account at Mexico and India with a 3.5 MM Revenue and 200+ indirect associates. Process includes data entry, analytical and call center.

    • DATAMARK, Inc.

      May 2014 - Jun 2021

      Responsible for the overall management of a global account at Mexico and India, with 300+ indirect associates. Process includes the End to End cycle: from Mail Reception - Scanning - Data Entry and the Call Center.Responsible for:- Customer relationship- Gross Margins- Meet and exceed SLA´s- Best practices implementation across the centers- Process improvement implementation- Organic growth

      • Site Leader

        Jan 2017 - Jun 2021
      • Senior Business Unit Manager

        May 2014 - Dec 2016
    • Amazon

      Jan 2022 - Feb 2023
      VCS Operations Manager
    • Cognizant

      Jan 2023 - now
      Process Excellence Manager
  • Licenses & Certifications

    • Instructor Lean Six Sigma Green Belt

      GENPACT
      Oct 2012
    • Green Belt

      GE Capital
      Dec 2002
    • Instructor Lean Six Sigma Green Belt

      SIGMAPRO GLOBAL
      Sept 2015
    • Black Belt

      GENPACT
      Feb 2013