
Timeline
About me
CSTL- Customer Service Team Leader at Paddy Power BetFair
Education

University of east london
2022 - 2023Msc international business first-class with merit•The course looks toward future trends in business, from the changing role of business in society to the impact that rapidly evolving technology has on business in a global context. Throughout the degree, I developed crucial analytical, research, and communication skills as I worked on projects with my fellow students and undertake my own original research as a part of my final Thesis/Dissertation in “The effect of inflation & recession in the recruitment process in the U.K.” •This… Show more •The course looks toward future trends in business, from the changing role of business in society to the impact that rapidly evolving technology has on business in a global context. Throughout the degree, I developed crucial analytical, research, and communication skills as I worked on projects with my fellow students and undertake my own original research as a part of my final Thesis/Dissertation in “The effect of inflation & recession in the recruitment process in the U.K.” •This course is accredited by the Association for Project Management (APM).•The modules I covered in this degree are: Managing Resources in an International BusinessEnvironment,Global Project Management in Practice, Managing Sustainable Global Value Chains, Organisational Behaviour and Global Strategy, Mental Wealth and Applied Research, Applied Business Project. Show less

Gujarat university
2018 - 2021Bachelor of arts - ba economics 7.5I've passed my Bachelor's throughout distinction. I've scored 7.5 CGPA in my last semester exam. I've studied throughout English medium. I have a great command & fluency in English, & have great communication skills too. I also have handsome amount of knowledge of my field.
Experience

Self-employed
Jan 2017 - Nov 2021Content writerI worked as a content creator & marketing writer for an event management company based in Ahmedabad for last 5 years. I used to handle their Social Media Pages (Facebook & Instagram business page’s) for the marketing & sales purposes. The ultimate aim was to increase their sales & marketing preferences, which was a target based work.

Paddy power
Oct 2022 - nowCustomer service representativeCSTL’s are the face of the business in UK. This role is all about the following duties mentioned below:• Managing the shop as the official manager; when we don’t have our duties with the shop manager. • Our benefits are more Champions league then Championship.•Working with the Team/Group of 5 or 6 employees for the firm properly looked after & sometimes need to lead the team too.• A work which includes hard work, boldness, innovative spirit & a little bit of mischief in communicating with the clients/delegate’s.•Responsible for all shop operations including opening and closing procedures •Taking and processing bets •Keeping and maintaining shop presentation standards •Ability to adapt to different situations while still staying completely customer obsessed •Play by the rules by complying with Social Responsibility duties Show less
Licenses & Certifications
- View certificate

Learning cloud computing: core concepts
LinkedinJul 2023 - View certificate

Brand and marketing integration
LinkedinApr 2023 - View certificate

Customer experience strategy: build a customer-centric culture
LinkedinMay 2023 - View certificate

Customer retention
LinkedinMay 2023 - View certificate

Decision-making strategies
LinkedinFeb 2023 - View certificate

Customer service: managing customer expectations
LinkedinMar 2023 - View certificate

Retail customer service
LinkedinMay 2023 - View certificate

Lean inventory management
LinkedinMar 2023 - View certificate

Human resources: payroll
LinkedinMay 2023 - View certificate

Sustainability strategies
LinkedinFeb 2023 - View certificate

Certification prep: professional in human resources (phr)®
LinkedinJul 2023 - View certificate

Apm student
Association for project managementDec 2022 - View certificate

Social media marketing: strategy and optimization
LinkedinApr 2023 - View certificate

Business analysis: essential tools and techniques
LinkedinFeb 2023 - View certificate

International marketing foundations
LinkedinMar 2023 - View certificate

Human resources foundations
LinkedinMay 2023 - View certificate

Supply chain foundations
LinkedinMar 2023 - View certificate

Power bi essential training
LinkedinJun 2023 - View certificate

Project management foundations
LinkedinMar 2023
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