Experience

• 

  Crédit agricole du finistère

  Apr 2015 - Jun 2015

  Customer service assistant

  Customer Interaction:Handle all incoming customer queries with professionalism and efficiency.Provide accurate service, information, or direct clients to the appropriate department.Resolve customer complaints and process refunds as necessary.Data Management:Maintain an up-to-date Customer Relationship Management (CRM) database.Sales and Quotations:Provide quotations and check product availability.Handle payment transactions in compliance with company policies and procedures.Issue Escalation:Refer complex issues to management for resolution. Show less

• 

  Cadr'aven

  Apr 2016 - Jun 2016

  Marketing assistant

  Administrative Oversight:Oversaw daily administrative tasks, ensuring the smooth functionality and coordination of departmental activities.Maintained and updated databases (CRM, ERP)Project Organization and Efficiency:Supported marketing executives in project organization, demonstrating adaptability and efficiency.Market Research and Analysis:Conducted comprehensive market research and analyzed consumer feedback, utilizing data-driven insights to inform strategic decisions. Show less

• 

  Bourgogne direct logistics (bdl)

  May 2017 - Aug 2017

  Responsable logistique

  Logistics Operations:Coordinate and control logistical operations for receiving, shipping, and delivery.Organize the flow of information between different departments.Inventory Management:Organize and control the management of product stocks (referencing, rotation, etc.).Organize, plan, and conduct inventories (rotational, periodic, annual).Procurement and Supply Chain:Manage the procurement and packaging of goods.Ensure order preparation.Track orders with suppliers.Ensure compliance with delivery deadlines.Customer Communication and Quality Assurance:Maintain constant communication with customers regarding quality and delivery deadlines. Show less

• 

  Solinest

  Jan 2018 - Dec 2019

  Product manager assistant (pez, look o look, chupa chups, fruittella, topps)

  Product Launch and Promotion:Participate in the launch of new products (development of product sheets, quality control, etc.)Participate in the monitoring of promotional operationsManage the launch of new products (product sheets, presentation support, arguments...)Implement and monitor promotional operations (POS, displays, performance analysis...)Financial Management:Update financial documents (financial sheet for managing the budget of the brand(s))Build and monitor the marketing budget related to the brand portfolioDefine annual sales volume forecasts and ensure follow-upMarketing Tools and Analysis:Develop marketing recommendations and propose actions for brand development based on panel analysis (NIELSEN)Ensure the creation of necessary marketing tools for brand growthMonitor and update marketing dashboards in ExcelAdministrative Support:Create orders in SAP and verify invoicesServe as an interface for all internal requests (samples, product sheets, etc.) in support of your/reference Product Managers.Meeting Preparation:Prepare partner meetings and internal meetings Show less

• 

  One foot abroad

  Jan 2020 - Jul 2020

  Marketing assistant (one foot abroad, follow the camino, family active travel)

  Administrative Oversight:Oversaw daily administrative tasks, ensuring the smooth functionality and coordination of departmental activities.Maintained and updated databases (CRM, ERP)Project Organization and Efficiency:Supported marketing executives in project organization, demonstrating adaptability and efficiency.Co-creation and support of new brand (Family Active Travel) in segmenting and creating a roadmapMarket Research and Analysis:Conducted comprehensive market research and analyzed consumer feedback, utilizing data-driven insights to inform strategic decisions.Employed marketing analytics techniques, including social media and web analytics, to gather crucial data for campaign optimization.Event Planning and Execution:Assisted in planning and executing promotional events, both traditional and digital, contributing to the success of marketing campaigns (Holiday Fair Trade)Communication and Presentation:Prepared and delivered engaging promotional presentations, showcasing effective communication skills.Contributed to the online presence by composing and posting content on the company’s website and social media accounts. Show less

• 

  Blueface, a comcast business company

  Jul 2020 - Dec 2021

  Onboarding and customer support specialist

  Communication and Coordination:Engage with end users and customers to ensure clarity and smooth execution of the new system installation process.Communicate via telephone or email to resolve onboarding and technical support issues in adherence to contract terms.Proactive Issue Identification:Proactively identify potential issues hindering onboarding progress and escalate them to the appropriate party for resolution assistance.Onboarding Account Management:Assist with onboarding account management functions, including number porting, billing, and the setup of special call features.Build and configure customer accounts to meet specific requirements.Training and Support:Conduct remote training sessions for both new and existing customers/partners.Provide technical support, diagnose problems, and ensure prompt resolution of issues.Issue Escalation and Resolution:Escalate unresolved issues to designated departments for further investigation and remediation.Manage customer expectations until the identified issues are successfully resolved.Customer-Centric Approach:Provide positive and customer-centric support, actively listening to customers' needs and driving issue resolution.Maintain a team-focused approach by coordinating with all operations functions to deliver the highest standard of service and supportContinuous Improvement:Recommend improvements in products, services, or billing methods to prevent future problems.Remain adaptable to ad-hoc responsibilities and tasks required for the continuous development of Blueface. Show less

• 

  Salesforce

  Dec 2021 - May 2024

  Strategic Customer Collaboration:Work closely with clients to deeply understand their goals and strategies, leveraging this insight to collaborate effectively. Cultivate and nurture a robust relationship between Salesforce and the client.Leadership in Expert Coaching Sessions:Lead expert coaching sessions with clients, analyzing their needs and strategies. Define workflows, gather information, and provide tailored solutions aligned with their business objectives. Conduct 1:Many calls for the French Market to address urgent customer inquiries.Collaboration with Sales Team:Closely collaborate with the sales team (Account Executives, Solution Engineers, Sales Managers) to ensure the provision of all necessary resources, facilitating the client's journey with Salesforce.Program Development and Continuous Improvement:Support the organization in continuously developing programs, with a focus on enhancing processes, delivery, and service to customers. Drive the implementation of an enablement roadmap.Team Support:Present the latest features for each release to the team, keeping them informed about cloud-related news, and providing assistance when needed for their cases. Show less Customer Understanding and Revenue Generation:Understand customer needs to generate revenue throughout the buying cycle.Product Expertise and Education:Share best practices during engagements, covering education, technical advice, and adoption of Salesforce Sales Cloud products for a tailored approach.Customer Success and Growth Initiatives:Lead initiatives to reduce attrition, drive adoption, and foster growth, enhancing overall business value.Risk Management and Successful Delivery:Proactively identify areas of risk, product/service limitations, and customer expectations for successful delivery.Collaboration and Relations:Establish and maintain strong client relationships, collaborating with internal teams for a superior customer experience and sustained growth.Aligning with Teams for Customer Experience:Work closely with accounts to understand needs, uncover risks, and provide optimal customer support.Share insights and customer knowledge with global Success teams. Show less

  • Sales Cloud Customer Success

    Aug 2023 - May 2024

  • Sales Cloud Customer Success Associate

    Dec 2021 - Aug 2023
• 

  Sensefuel

  Apr 2024 - now

  Customer success manager

  Client Onboarding and Support:Assisting clients in getting started with our published solutionsEnsuring user satisfaction at all timesTechnical Implementation and Support:Guiding client business and technical teams in implementing necessary data exchanges for optimal functionality of our technologyConfiguring each client environment according to their needsProject Management:Managing customization projectsManaging A/B tests with prospects and ensuring their successPre-sales Support:Participating in pre-sales activities by providing demos to prospects Show less