Experience

• 

  Mobilink gsm pvt. ltd

  Jul 2004 - Jan 2006

  Customer care & sales executive

   Made outbound calls to customers in order to achieve periodic sales target. Attended inbound calls to provide customer service and sales support. Prepared and submitted various reports for management review.

• 

  Graphitech - dubai u.a.e

  Jan 2006 - Jun 2007

  Customer care & sales executive

   Achieved customer care and sales targets at store level through direct customer interaction, emails, fax and cold calling. Assisted in preparation of advertising material such as brochures, standees and banners etc. Prepared and maintained website of organization

• 

  Warid telecom pvt ltd

  Aug 2007 - Jan 2011

  Team leader - customer service & sales

   Successfully managed sales & customer care team and achieved business and service goals. Acted as backup supervisor in the absence of call centre supervisor. Held regular meetings with team and trained staff

• 

  Musa traders

  Jan 2011 - Mar 2015

  Office manager

   Maintained regular office operations, prepared payroll, designed filing systems, reviewed and approved supply requisitions. Maintained proper stock levels of equipment and supplies. Handled incoming/outgoing mail and kept record.

• 

  Dynamic technology suppliers

  Apr 2015 - Jan 2019

  Administrative officer

  In addition to similar responsibilities as mentioned above, performed following jobs: Managed booking of board/meeting rooms. Supervised issuance of pool vehicles and their maintenance. Dealt with hotel booking and flight reservations for management executives. Monitored maintenance/repair of equipment, electrical and mechanical systems. Prepared extensive reports for costs and expenses to assist in departmental budget preparation.

• 

  Sap

  Jan 2016 - Jan 2016

  Sap sales & distribution consultant

  Certified SAP SD consultant from Siemens -Karachi -Pakistan , now looking for a new opportunity!!!!

• 

  Air link communication ltd

  Jan 2019 - Jun 2022

  Retail administration in-charge – south

   Reporting directly to General Manager - Admin, managed administrative needs of 100+ staff in the southern region spread over Sind and Baluchistan. Assisted payroll and human resource departments by liaising directly with employees to rectify issues, update information and set-up new hires. Managed office supplies and inventories to maintain optimal levels. Managed security of products inventory at flagship stores and warehouses. Diligently managed access control to office and warehouses through security systems, daily logs and visitor passes. Efficiently dealt with banks, insurance companies, security guard providers, cellular companies, law enforcement agencies and other government organizations. Assured uninterruptible supply of back-up power through generator at stores and office level. Developed and maintained business relations with vendors and suppliers and negotiated contracts. Negotiated and maintained rental agreements with landlords of multiple premises. Maintained track of incoming/outgoing mail and parcels through courier companies. Assured smooth operation of internal communication means including landlines, cell phones and Internet. Managed attendance of office, field and stores staff. Dealt with advertising companies for marketing and advertising material. Show less

• 

  Self employed

  Jul 2022 - Jun 2023

  Self employed july 2022 till sept 2023

  Self-Employed Educator & Property ConsultantAs a dedicated educator and property consultant, I have successfully combined my passion for teaching with my entrepreneurial spirit.Education:Provided personalized tuition to matric students, focusing on building their confidence and academic skills. I adapted my teaching methods to meet individual learning needs, helping students achieve their goals and excel in their studies.Property Consulting:Engaged in part-time property work in my local area, offering insights on market trends and property values. My ability to build strong relationships with clients and provide tailored advice has enabled me to assist individuals and families in making informed property decisions. Show less

• 

  Aplha education network

  Sept 2023 - now

  Manager erp & administration

  As the Manager of Enterprise Resource Planning (ERP) at The Next School, I am a certified SAP ERP consultant responsible for overseeing the implementation and management of ERP systems across 13 branches in Karachi. My role involves managing three key mobile applications—the Student Application, Teacher Application, and Gate Attendance System—ensuring their effective operation throughout the day. I also design and conduct training programs for staff to promote proficient use of these systems, while overseeing administrative matters and collaborating with branch managers to address operational challenges. Through my leadership, I aim to enhance efficiency and contribute to the overall success of The Next School within the Alpha Education Network. Show less