Experience

• 

  Citizens development business finance plc

  Jan 2018 - Nov 2022

  #Oversaw customer touchpoints, proposing and implementing digital solutions to enhance institutional interactions#Conducted enterprise analysis, identifying and resolving process bottlenecks, optimizing operational efficiency#Participated in stakeholder elicitation, collaborating seamlessly with front and back-office teams, trading desks, risk teams, and developers to document requirements.#Directed solution assessment and validation processes, actively managing and communicating requirements throughout the project lifecycle.#expertise in crafting Business Requirements, System Requirement Specifications, and Functional Specification documents. Show less

  • Project Lead - Digital Banking

    Apr 2021 - Nov 2022

  • Operations Assistant- Emerging Business Information Technology (EBIT)

    Apr 2019 - Apr 2021

  • Junior Operations Assistant- Emerging Business Information Technology (EBIT)

    Jan 2018 - Apr 2019
• 

  Safeculcha

  Aug 2021 - now

  #Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices.#Support and align efforts to meet customer and business needs#Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results#Lead and participate in multiple projects by completing and updating project documentationProvide leadership to team members and peers by collaborating with others#Identify improvement opportunities#Meet with the project team regularly to review project deliverables and deadlines#Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflict Show less #Analyzed business functions to determine operational objectives, evaluating output requirements and formats#Constructed workflow charts and diagrams, studying system capabilities and writing specifications#Defined project requirements, identified milestones, phases, and elements, formed project teams, and established project budgets#Monitored project progress by tracking activities, resolving problems, and publishing progress reports, recommending actions#Conducted daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports#Created informative, actionable, and repeatable reporting highlighting relevant business trends and opportunities for improvement#Planned and coordinated the development of primary and secondary market research studies in support of strategic planning and marketing initiatives Show less

  • Senior Business Analyst & IT Services Manager

    Nov 2022 - now

  • IT Business Analyst

    Aug 2021 - Nov 2022