Experience

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  Spherion technology

  Dec 1999 - Apr 2002

  Business analyst

  Worked with Lucent Technologies at IBM as a business analyst for the South Eastern portion of the United States assisting technicians with scheduling of Lucent computer issues. Lead person on the Washington Mutual computer hardware help desk as a support analyst.

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  The star news

  Jan 2006 - Apr 2007

  Advertising sales

  Sold advertising space for local newspaper as well as surrounding publications. Helped to create and design advertisments as needed. Attended home shows and local events to promote The Star News. Part of the team to create and implement company web site.

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  Wts paradigm

  Apr 2007 - Oct 2008

  Project manager/business analyst

  Worked with clients to assist with the discovery and set up of software both on and off site. Managed new implementations of software and provided support for ongoing contracts. Helped test new software functionality. Provided program training to customers onsite and via webinar. Assisted with sales of software.

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  Security health plan

  Sept 2010 - May 2014

  Evaluated, configured, and maintained provider fee schedules for QNXT software. Created and maintained documentation to ensure compliance with company policies and procedures. Achievements include being a key project member for the QXNT ICD-10 transition. Resolved 40+ daily inquiries. Created and maintained process documentation for Legacy and QNXT operation systems. Transitioned into a QNXT super user and trained 40+ teammates on system functionality. Developed help desk process to reduce hold times and increase accuracy of information provided to customers and providers.

  • Business Configuration Analyst

    Aug 2012 - May 2014

  • Customer Service Agent

    Sept 2010 - Aug 2012
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  Roehl transport

  Apr 2014 - now

  Engage business to gather software requirements/business rules and ensure alignment with development teams. Draft and maintain business requirements and align them with the functional and technical requirements. Partner with business areas to develop strategy and maintain long range plans. Evaluate risks related to implementations, testing processes, project communication, and training saving the company over $36,000 annually. Overseeing departmental project planning, maintaining accurate documentation including resource time tracking, business continuity planning along with managerial aspects within the Information Technology development teams. Show less

  • Program Manager Program Management Office

    Nov 2021 - now

  • Project Manager Lead / Business Analyst

    Apr 2014 - Dec 2021