Rory Jones

Experience

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  GameStop

  Aug 2005 - Jun 2008

  Assistant Manager

  Aided the Store Manager in all facets of store operations, including training new staffSupervised team of 5 to 6 game advisers by planning schedules, prioritizing tasks, and delegating workUtilized expert knowledge of video game brands, and services to assist customers in their purchases, and increase sales

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  American Campus Communities

  Mar 2010 - Oct 2010

  Leasing Assistant

  Managed and documented sensitive materials: blueprints, housing contracts, and background checksConsulted clients for financial aid services and a liaison to further processApplied expert knowledge of dormitory and campus environment to inform students and parentsAided customers by answering inquiries by in-person through campus tours, telephone, or email

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  Georgia Gwinnett College

  Feb 2011 - Aug 2015

  Event Coordinator of the Student Center

  Provided a friendly and effective customer experience to all students, faculty, staff, and guests in the Student Center. Specific functional roles include game room attendant, information desk attendant, digital media, and marketing assistant, offsite GGC volunteer team, and event setup crew. Researched and fulfilled inventory need for the Student Center game room without exceeding budget restrictions. Participates in interview panels and on-the-job training for new department student hires.Established and operated Georgia Gwinnett College’s most popular venue, the "Level One" game room.Provided active marketing, event management, room setup, and audio/video support that promotes campus atmosphere and student engagement.Ensured order and smooth operation in designated areas and maintained a clean work environment.Contributed to department policies & procedures and enforced them as required.Utilized a wide range of media, including event photography and modest amounts of graphic design.Provided office safety workshops/training for faculty, staff, and student workers for the student center. Show less

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  Rainbow Village Inc.

  Jun 2015 - Jul 2015

  Managed highly confidential and sensitive documents (e-mails, agreements/contract and programs)Researched information used to implement programs of study at Rainbow VillageSearched for potential resource programs and backers to support the employees and residentsAssisted in development of program outlines with measurable goals for individual service plans

  • Community Resource Intern

    Jun 2015 - Jul 2015

  • Education Initiative Intern

    Jun 2015 - Jul 2015
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  Pontoon Solutions

  Jul 2016 - Aug 2023

  Managed Service Provider (MSP) Program Coordinator - Infosys

  Account support activities that include system maintenance through Vendor Management Software and other systems as required. Acts as the point of contact for users of the VMS solution and provides prompt responses with escalation processes and professional problem resolution.Contributed to winning the APAC and North America Program of the Year. The end client was projected to generate $100 million in spending under management. Quickly expanded to $300M+ in spending for 2017.Subject matter expert (SME) on VMS Beeline software functionality through assignment management, timesheet, expense management, and invoicing process. Functional experience in troubleshooting dependencies and system issues.Engaged with internal stakeholders to promote and maintain best practices and standard procedures that support organizational objectives. This involves the active application of key organization-wide compliance and efficiency goals to deliver positive client outcomes.Managed supplier relationships and contractual negotiations to maximize financial efficiency to save the end client from high costs in the millions.Successfully upheld high retention rates through difficult negotiations, contracts, and individual consulting.Generated contractor system profiles/process FTE conversions with No Objection Certificate NOC documentation.Maintained professional discretion for sensitive details regarding contractors, suppliers, and end clients.Performed as team lead for several years maintaining KPIs and metrics standards for the team.Delivered onboarding knowledge transfer to EMEA Europe branch staff for process details and workflow.Expedited swift resolution of timesheet and payment issues that involve both the end client and the supplier. This included large pool of 3,000+ contractors, hundreds of 3rd party vendors, and possible payroll issues.Contributed to asset loss mitigation process for incidents reported by clients. Show less

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  Beeline

  Apr 2024 - now

  Partner Trainer

  Primary responsibility of this role will be to own and oversee the training and administration of the Beeline Partner Enablement certification program. This will include delivering training, creating, and maintaining documentation, aiding in the development of eLearning modules, and collaborating with key stakeholders to ensure efforts are aligned with overall program objectives. To be successful this individual must have excellent communication skills, an understanding of Beeline partner’s business drivers as well as strong product knowledge and the ability to work collaboratively across departments.Responsibilities:Develop and maintain processes and a training program for partner enablement certification. Establish success metrics for the program and implement ways to track.Coordinate and deliver training as needed to support partner enablement.Represent interests of Beeline and partners in developing best practices and standards for partner enablement certificationDevelop supporting documentation and work closely with product and other teams to keep current on updates and changes to the platform that may impact training.Ensure efforts are conducted in the spirit of the Beeline principles. Show less