Experience

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  Sterlite training institute

  May 2002 - Mar 2003

  Center in charge
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  Wipro

  Mar 2003 - Sept 2009

  Operations manager

  Operations Manager (Sep 2008 – Nov 2010)Site In-charge- (July 2007 – Sep 2008) Shift Lead (Feb 2007 – July 2007)Engineer Network Management (Feb 2005- Feb 2007)PROJECT :- HDFC BANK LTD & PROJECT: - ICICI BANK LTDInstrumental in working along with tools development team to transform delivery pain areas to automated tool thus by increasing the productive time of resource and increasing the CSAT Entrusted with the responsibility to monitor and manage services to meet targets as per the SLA Ensure regular service reviews are conducted and manage the service as defined in the contract, offering value added services  Monitored overall functioning of processes and conceptualized and implemented measures to enhance operational efficiency.  Played a key role in implementing process improvisation and standardization and ensued adherence to quality parameters. Instrumental in ensuring smooth transition and stabilization of the process and proactively identified and resolved problems and operational issues. Measured the performance of the processes in terms of efficiency and effectiveness matrix. Collected and collated data and generated periodic reports to monitor the movement of key performance indicators and to support/improve performance. Accountable for motivating and training the staff to deliver the required services; Ensure optimal utilization of resource within delivery; conduct performance appraisals and set individual targets while ensuring amiable relationship between team, client and third parties. Implemented Six Sigma tools to address gaps and show continuous improvement Implementation of ITIL best practices Implemented the changes happening at Network Level (HW & SW) and ensured adherence of Change process for all IMAC calls. Proactive Solutions were provided to increase operational efficiency Show less

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  3i infotech ltd.

  Oct 2009 - Jul 2013

  Senior executive

   Management of PAN India Network and coordination with vendors for Network Uptime Reporting to Network Availability head of ICICI Bank and handling PAN India network escalations Evaluating the services rendered versus the services committed as per SLA of vendors on a monthly basis and penalizing vendors for SLA violations. Ensuring timely review with Vendors for improvements in network infrastructure Scrutinize the infrastructure of ICICI Bank and also at vendors for identifying the Single point of failures and providing solution Analyze the bandwidth utilization pattern for branches and suggesting bandwidth upgrade or degrade Entrusted with responsibility of carrying out the entire Data Center Migration from Mumbai to Hyderabad and creating an parallel setup as at existing DC Instrumental in merger of E-BOR and MAGB Banks with ICICI Bank Network Carrying out Bandwidth testing for new applications being planned for roll-out and providing go-ahead for roll-out or rejecting for fine-tuning of modules Carrying out of POC of new technologies like 3G, ADSL etc Carrying out of POC of new routers as per ICICI Bank's requirement with vendors like Techroutes, Huwaei, 3COM, D-link etc Implementation of compression boxes like Riverbed Show less

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  Axis bank

  Aug 2013 - Nov 2019

   Management of PAN India Network and coordination with vendors for Network Uptime Successfully completed project of providing Network to 280+ Rural Unbanked branches & 200+ banked branches by coordinating with ISPs Carried out project for migrating from unstable SPs to stable SP Entrusted with responsibility of migration from BSNL SP to PSP thus saving huge revenue Actively involved in LEAN IT Project of optimizing Network for saving costs incurred annually Successfully tested BSNL Broadband over VPN, Broadband over Internet, Wi-max over VPN technologies which are cheaper solutions for providing network connectivity Diligently carried out reconciliation activities with Network service providers and also verification of quarterly invoices Actively doing Network Improvement activities for providing stable network to PAN India branches Negotiating with Vendors for cost freezing of new technologies Show less

  • Assistant Vice President

    Apr 2019 - Nov 2019

  • Senior Manager

    Aug 2013 - Apr 2019
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  Icici bank

  Dec 2019 - now

  • AGM

    Apr 2023 - now

  • Chief Manager

    Dec 2019 - Apr 2023