Experience

• 

  Amazon

  Sept 2016 - Jan 2017

  Cs associate
• 

  Lifecell international pvt.ltd

  Apr 2017 - Apr 2018

  Consultant-sales

  •Generated quality leads and helped the expansion of companies customer base.•Identified appropriate prospects,set appointments,made effective qualifying sales calls.Conducted demos,workshops and relay objection handling.•Performed outreach to specific customer segments or territories,present the company as a category and industry leader.•Exceeded sales goals and contributed to month-over-month growth.

• 

  Healthifyme

  Dec 2018 - May 2024

  -Promoted 3X from Manager to Senior Manager, leading Freshchat & MessageBird teams.-Spearheaded ₹3 Cr in January (top month in the fitness industry) and ₹8.5 Cr in JFM (highest quarter).-Developed lead-target mapping, incentive structures, and capacity planning to drive efficiency.-Collaborated with Product, CRM, and Marketing teams to enhance revenue performance.Implemented frameworks for call sensitivity, ratings, and sales effectiveness.-Awarded Top Senior Sales Head for highest revenue delivery. Show less -Managed a team of 85 sales nutrition/fitness consultants & chat agents, 4 team leads, and 3 subject matter experts, responsible for a monthly P&L of 1.8 Crores-Successfully undertook critical projects, such as structuring daily workflows, Key Result Areas (KRAs) for team leads and Head of teams, and SKU designs, resulting in streamlined operations and improved efficiency-Under the mentorship of the Sales Director, initiated the "Outliers" project to identify high-performing coaches within the sales funnels. This project contributed an additional 48 Lakhs to the months sales revenue delivery-Trained and shadowed 12 team leads, playing a crucial role in their growth and mentorship, cultivating a culture of professional development and excellence-Worked closely with product, marketing, analytics leadership, and other stakeholders to develop, implement, and refine strategies, resulting in exceeding annual sales and revenue targets-Established a robust performance management system, utilising dashboards, MIS, Sales Data Studio, and key performance indicators (KPIs) to track individual and team-level performance, ensuring sales targets and critical KPIs were consistently achieved-Fostered a culture of data and metrics, ensuring the sales team consistently met and exceeded performance expectations. -Key performance indicators included revenue per lead, conversion rate, cost of sale, average transaction value, call ratings, hiring, attrition, and sales forecasting Show less -Initiated and built a new sales funnel, focused on lead generation and warm transfers, starting from scratch-In June 2021, I took charge of a team of 33 new joiners with a challenging monthly target of 28 Lakhs. Through strategic leadership and diligent execution, I led the funnel's growth, successfully delivering 83 Lakhs in revenue by January 2022-In just 10 months, I played a pivotal role in delivering a B2C revenue of 40 Million for the organization, all generated from the newly established funnel. -Actively involved in the training, mentoring, and growth of 33 Sales Nutrition & Fitness consultants within the team-Identified opportunities for scaling the lead generation funnel by segmenting it into micro funnels and assigning them to the right set of coaches. This optimization strategy has led to increased efficiency and higher conversion rates-Consistently identified potential customers and sales opportunities by analysing sales data, monitoring market trends, and understanding customer behaviours-Partnered with senior sales leadership to enhance sales efficiency through process improvements Show less -Counselling clients & understanding their health goals, dietary needs, preferences and restrictions and make necessary product mapping & recommendations-10-20% revenue growth MOM with an average monthly revenue delivery of 2L in the year 2019 and 5.3L in the year 2020-Responsible for driving organisation's B2C revenue of 12 Million b/w Jan 2019- May 2021-Emerged as one of the top performers in the organization within a short period of time-Highest-rated coach in the team, consistently delivering the best quality consultations-Beyond the individual contributions, have also taken on a mentoring role, guiding and nurturing new coaches within the team Show less

  • Senior Manager Sales Operations

    Dec 2023 - May 2024

  • Manager and Sales Operations Head

    Apr 2022 - Jan 2024

  • Team Lead-Sales

    Jun 2021 - Mar 2022

  • Consultant nutritionist-Sales

    Dec 2018 - May 2021