Experience

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  Dell computers

  Jan 2003 - Jan 2005

  Technical support

  - Performed software and hardware - PCs and servers - support for all USA home and corporative customers. - Assisted users with critical system problems, hardware replacement components and software upgrades. - Dell Certified System Expert (DCSE).

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  Amadeus

  Mar 2005 - Jul 2005

  It support

  Maintain and update all PC backups in the company using Veritas NetBackup Software. Assist and monitor all corporative servers using Dell Open Manage IT Assistant and prepared technical documentation to aid with day‐to‐day support issues.

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  Universidad politécnica de madrid

  Sept 2005 - Feb 2011

  Phd

  Ph.D. Thesis: "Analysis of Photonic Structures for Optical Networks"- Research in theoretical study of optical bistability in semiconductor lasers, such as, bulk, quantum‐well (QW), quantum‐dot (QD) structures and its subsequent application as switching devices in optical networks.- Optical gain study in bulk, quantum‐well and quantum‐dot structures.- Experimental study of optical regenerators based on semiconductor optical amplifiers and electroabsorber in addition to their possible integration into commercial access networks.- Experimental characterization of quantum-well and quantum-dot lasers.- Study and characterization of optical components based on the simulation software components VPITransmissionMaker v8.0.- Development of a simulated Optical Programmable Logic Cell (OPLC) based on quantum well lasers (QW) capable of providing different Boolean logic functions directly in the optical domain at low bias current of a flexible and dynamic way for further application in the field of optical computing.Guest Ph.D. in:- Denmark Technology University, (COM‐DTU), April 2007-July 2007.Research in: “Optical Regenerators”.- University of Illinois at Urbana‐Champaign, (Micro and Nanotechnology Laboratory), April 2008 – July 2008.Research in: “Optical Bistability in Quantum‐dot Lasers”. Show less

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  H.i. iberia ingeniería y proyectos

  Sept 2010 - Jan 2013

  Optical network specialist at telefónica i+d

  - R&D in optical networks in the Optical Broadband Access Group at Telefónica I+D.- Expertise in FTTH/GPON Project Implementation Management, Migration and Testing activities.- Solid understanding on FTTH/GPON technology, FTTH network design and installation guidelines.- Experimental study and characterization of high capacity and long reach photonic access network equipment of technology such as GPON, WDM-PON and OFDMA-PON.- Operability and interoperability tests of long reach WDM-PON of different companies like, LG-Ericsson, Huawei and ZTE.- Hand on experience on PON systems and related OLT, ONT, FDH & ODF, Splitter installation and troubleshooting - Study and test video distribution over optical fibers using the third telecommunication windows (1550nm) and IPTV systems.- Experienced on Fiber end to end testing, Network fault identification and rectification.- Hands on experience on various test equipment’s such as Optical Power meter and Optical source, SDH analyzer, BER meter and OTDR etc.- Experienced in network support to the customers for their end-end connectivity.- Proper understanding of SDH, PDH & DWDM based transmission networks and technologies, MPLS, Ethernet, Frame Relay, Optical Cross Connects ,ADSL, BDSL, 3G and ISDN.- Understanding on TCP/IP fundamentals and commonly-used routing protocols (EIGRP, OSPF, BGP, IS-IS).- Collaboration in ACCORDANCE European project that investigates the introduction of OFDMA (Orthogonal Frequency Division Multiple Access) into a Passive Optical Network (PON) architecture offering at the same time optical backhauling for wireless and copper-based networks.- Familiar with ITU, IEEE and other International Standards applicable to Telecom and IT fields.- Expert with preparation of Project implementation plan, setting of objective and priorities, Time Scheduling and Work scheduling according to completion dates, Delay analysis etc. Show less

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  Amaris

  May 2013 - Jan 2014

  Technology consultant

  I'm in charge of the migration process of Multimedia Data Network (MDN) service from the reception of satellite content of all European clients.

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  Reuters news agency

  Feb 2014 - now

  - Product manager of Reuters delivery platforms; Reuters Connect API, Reuters Content Downloader, FTP Push, World News Express (WNE) hardware/software, and RSS. - Lead product development, launch, and other aspects of the product life-cycle for the delivery platforms. - Conduct qualitative and quantitative analysis to determine the overall health of products and identifynew opportunities for improvements, new ways of working, and new areas of development.- Work with editorial, technology, legal, customer support, and other teams to ensure that our practices,templates and procedures make us easy to do business with.- Manage exceptions and unexpected changes to our product portfolio and operations.- Work with the broader Thomson Reuters organization to develop, support, and ensure adherence tocorporate level best practices. Show less - Technical support engineer, maintenance and installation of World News Express, Reuters Connect Content Downloader, Reuters API, Reuters Connect, Reuters FTP Push.- 2nd level Technical Support (Break-fix) in various Thomson Reuters products (WNE, News Suite, Content Downloader, Reuters Connect, Reuters API, Reuters Pictures)- System Engineer and Deployment of software and Hardware, including Networking equipment, servers, key stations, Satellite receivers (World News Express ) - Involved in systems upgrades, which includes planning, preparation, and implementations (WNE6 upgrade)- Software migrations (MDN satellite to the Internet) includes direct communication with clients, remote assistance, and visits to clients to install, test, and minor training- Remote assistance (Team Viewer and Webex)- Basic DACS admin (installation, various navigations, adding users and user permission)- Thomson Reuters Server installation (Streaming Proxy Server, World News Express)- Work hand in hand with various I.T teams for troubleshooting and technical assistance- Telephone assistance to Field engineers across Europe to solve various technical issues - Working together as a team to tackle various Service requests from various clients. Updating and following up with clients to ensure customers satisfaction - Remote maintenance on up to date Antivirus on all NMS servers wide- Network Monitor and support- Providing maintenance support (Configuring Cisco Routers/Switches, IOS upgrades, and viewing logs)- Troubleshoot network link issues- Operating systems troubleshooting: Windows, macOS, and Linux/Ubuntu.- TCP/IP networking and hardware maintenance and repair- Applying patches in accordance with company procedures- Configuring Layer 2 and Layer 3 network- Training courses of: Practical Data Science with Amazon SageMaker and DevOps Engineering on AWS Show less

  • Senior Product Manager (Content Distribution)

    Apr 2022 - now

  • Technical Engineer - Europe

    Feb 2014 - Apr 2022