Experience

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  Blumarine attitude hotel

  Mar 2015 - Mar 2016

  Front office trainee

  •Greet and welcome guests as soon as they arrive at the office.•Direct visitors to the appropriate person and office.•Answer, screen and forward incoming phone calls.•Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).•Provide basic and accurate information in-person and via phone/email.•Receive, sort and distribute daily mail/deliveries.•Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).•Order front office supplies and keep inventory of stock.•Update calendars and schedule meetings.•Arrange travel and accommodations, and prepare vouchers.•Keep updated records of office expenses and costs.•Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Show less

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  The westin turtle bay resort and spa

  Mar 2016 - Feb 2017

  Guest service officer and wedding coordinator

  •Maintain the cleanliness at the reception.• Performing Office and Guest paper works.•Performing a memorable Check-in and Check out.•Conducting wedding meetings and to ensure the needs of guest are being taken into our consideration and ensure the wedding goes very well.• Help guest to do legal formalities.• To deal with guest complains and dealt with.• To ensure Company brands is being used in a proper way.• To ensure that VIP Services are being given to VIP Guest.•To ensure that all our Guest needs are being taking care of. Show less

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  Paradise cove boutique hotel

  Oct 2018 - Jan 2020

  Front desk agent and wedding coordinator

  •Organise for guest arrival and departures list. •Prepare daily event program. • Perform excellent and memorable check-in and check-out. •Handle guest queries and complaints. •Answer calls and transfer to the person concern accordingly. •To ensure Company brands is being used in a proper way. •Ex-change of foreign currencies •Attend Mails and Zendesk Dashboards and reply within 24 hours. •Using pay smart link to create payment and check payments. •Cashier counting and handing overs. •Post payment in HMS using proper codes. •Attend wedding mails and reply accordingly. •Arrange wedding meeting. •Organise wedding arrangements and ensure proper follow ups are done. •Be polyvalent Show less

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  Marideal.mu

  Sept 2020 - Sept 2021

  Customer support executive

  • Answer Customer Questions via phone, email or social media.• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints.• Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. Show less

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  Lux* resorts & hotels

  Feb 2022 - May 2022

  Guest experience officer

  •Greets guests and build a good relationships.•Handle check-in and check-out.•Provide front-desk operations to guest.•Handle administrative chores.•Handle Emails and replying them in a timely manner.•Conducting wedding meetings and arrangements.•Being present to make sure the wedding goes smoothly.Assist with all front office related task.

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  Maharajah hotel

  May 2022 - Aug 2022

  Quality assurance consultant reservation / reception

  •Developing strategic plans for specific initiatives such as brand awareness campaigns or new product launches.•Conducting market research to identify new opportunities in the hospitality industry.•Consulting with hotel owners or managers about ways to improve operations or increase profits•Conducting site inspections to identify issues that may need to be addressed by contractors or other specialists•Reviewing market conditions and trends to identify opportunities or threats to the organization’s bottom line•Identifying potential risks associated with new projects and developing strategies for addressing them•Developing promotional materials such as brochures, advertisements, and press releases•Multitasking, assist with reception task, assisting with restaurant and bar service and night audit Show less

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  Maharajah hotel

  Jun 2023 - Sept 2023

  Quality assurance consultant front office

  •Developing strategic plans for specific initiatives such as brand awareness campaigns or new product launches.•Conducting market research to identify new opportunities in the hospitality industry.•Consulting with hotel owners or managers about ways to improve operations or increase profits•Conducting site inspections to identify issues that may need to be addressed by contractors or other specialists•Reviewing market conditions and trends to identify opportunities or threats to the organization’s bottom line•Identifying potential risks associated with new projects and developing strategies for addressing them•Developing promotional materials such as brochures, advertisements, and press releases•Multitasking, assist with reception task, assisting with restaurant and bar service and night audit Show less