Miguel E. Urdinola

Experience

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  Ipesmi

  Mar 2005 - Dec 2006

  Java Programming Instructor: Taught and guided students pursuing careers as Systems Analysts, imparting comprehensive knowledge and skills in Object-Oriented Programming using Java. Taught Office applications (Word, Excel, Access and PowerPoint) to 7º and 8º grade elementary students, and “Computer Science II” (Programming in Visual Basic) to 2º year high-school students. It was a fantastic experience!

  • Professor, Object-Oriented Programming

    Mar 2005 - Dec 2006

  • Computer Science Teacher

    Mar 2005 - Dec 2006
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  ETplex

  Nov 2006 - Oct 2007

  Full-stack Developer

  Entrepreneurship: Co-founded a successful start-up venture immediately following graduation, demonstrating an entrepreneurial spirit and a commitment to innovation.Custom Application Development: Specialized in the creation of custom software solutions using Java, catering to the specific needs of local clients, and delivering tailored technology solutions, including the website for a prominent local newspaper and a comprehensive business application for stock, client, and sales management within a wood mill business. Show less

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  Universidad Gastón Dachary

  Mar 2007 - Nov 2007

  Professor, Object-Oriented Programming

  Educational Leadership: Took on the role of an educator, teaching Object-Oriented Programming. Demonstrated leadership and expertise in delivering a critical subject, designing the curriculum and conducting practical lessons in Java, assessing and grading assignments, and maintaining strict compliance with education regulations.

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  Pandemia Digital

  Jan 2008 - Jan 2009

  Project Manager

  Project Management: Led a team of 9, managing 10-20 concurrent projects and delivering 12 web applications in a high-stress environment. Maintained client communications, tracked project backlogs, and ensured proper scope and cost management.Stakeholder Management: Meticulously tracked project backlog and provided regular updates to stakeholders, fostering transparent communication and project alignment.Change Request Management: Gathered and skillfully managed change requests, ensuring proper scope and cost management. Maintained a proactive approach to scope changes to preserve project integrity. Show less

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  Truelogic Software Solutions

  Feb 2009 - Mar 2012

  Software Evolution Management: Successfully managed post-delivery software evolution, encompassing change request handling, quality assurance, technical documentation, bug corrections, team coordination, and meticulous attention to ensuring client satisfaction.Client-Facing Team Leadership: Held a client-facing role, overseeing and training a dedicated team of 4 junior full-stack developers responsible for maintaining the customer’s applications. Directed efforts in addressing 60+ bug reports, implementing enhancements, and ensuring client expectations were not only met but exceeded.Customized MantisBT Implementation: Demonstrated innovation by developing a customized MantisBT implementation tailored to the company's specific needs for issue and bug tracking. This implementation streamlined workflows and improved issue resolution efficiency. Show less

  • Software Development Manager

    Sept 2010 - Mar 2012

  • Full-Stack PHP Developer

    Feb 2009 - Aug 2010
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  Qualitest_Olenick

  Mar 2012 - Feb 2022

  Program Oversight: Managed QA initiatives with 10+ client teams. Created and updated technical documentation, including managed service agreements, quality strategies, and test plans.Service Contract Management: Led a 20+ member global team, driving team performance and achieving over 95% in all performance metrics.Financials and Budget Management: Controlled budget adherence and led financial management, including earned value analysis, variance analysis, and correcting deviations. Managed monthly financial reporting and invoicing, also maintaining a rolling team forecast.Agile Maturity Assessments & Agile Training Program: Conducted Agile maturity evaluations and developed training programs for application teams, championing the implementation of Agile practices.Performance Reporting: Developed a PowerBI dashboard to monitor program performance against 9 KPIs, reducing report processing times by 80%.ServiceNow Compliance Auditing and Reporting: Conducted 400+ compliance reviews, ensuring adherence to GRC standards and SOX regulations by conducting audits on their Azure DevOps (ADO) system.Continuous Improvement: Established a process for CAPA implementation, fostering continuous improvement. Show less Portfolio Oversight: Monitored 20+ projects performance and project managers for the world's largest operator of financial derivatives exchanges, ensuring alignment with strategic goals.PMO Process Compliance: Fostered consistency and quality in project management by conducting phase gate reviews with project managers.KPI Dashboard Management: Maintained a portfolio dashboard for all projects’ KPIs, ensuring accurate tracking and reporting.Schedule and Budget Tracking: Improved project performance by analyzing KPI metrics including scope, schedule and financials and offering recommendations for corrections.Resource Management: Guaranteed projects were adequately staffed by managing the resource staffing plan.Risk and Issue Management: Ensured impact analysis and mitigation plans were properly captured by maintaining documentation of project- and portfolio-level risks and issues. Show less

  • Program Manager

    Oct 2015 - Feb 2022

  • PMO Portfolio Analyst

    Mar 2012 - Oct 2015
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  Qualitest

  Apr 2022 - Sept 2023

  Project Management: Led a team of 5 system administrators setting up a critical network for a Fortune 500 energy producer’s infrastructure co-location project, ensuring operational continuity during the company’s spin-off from its parent corporation.ServiceNow Change and Configuration Management: Coordinated a cross-functional team establishing change management procedures for 300+ CMDB updates in ServiceNow, achieving 99% data accuracy, while adhering to GRC standards.Vendor Management: Enabled the configuration of new VPN connections with vendors’ systems, establishing expectations, setting up a schedule, and following up periodically to completion.Stakeholder Management: Maintained clear and transparent communication channels with 50+ project stakeholders, ensuring ongoing alignment. Established robust relationships with cross-functional teams across the organization, fostering collaboration, and enhancing project outcomes.Conflict Resolution: Scheduled and led conflict resolution meetings, facilitating effective communications and swift problem resolution within application teams.Risk Management: Established a process for team’s risk analysis, definition of mitigation strategies, and their tracking through implementation.Network Documentation: Created MS Visio network diagrams documenting the new infrastructure, improving communication and reducing risks.Data Analysis and Validation: Performed data analysis and validation to ensure accuracy in configuration management. Show less Agile Low-Code Software Development: Acted as Product Owner in the development and launch of a suite 5 MS PowerApps applications applying Scrum and Kanban processes, using Trello boards, receiving an award for Enterprise Transformation. Authored a white paper available at tinyurl.com/lowcodedev.Prosci ADKAR Change Management: Conducted the application roll-out to end users utilizing Prosci ADKAR change management principles, achieving user adoption within 30 days of deployment and receiving only positive reviews from stakeholders. Training: Provided application training to users, designing a training schedule and a communications plan. Created comprehensive documentation, training materials, and a strategic roll-out roadmap, ensuring a smooth transition to new processes and tools.Storm Readiness Testing (SRT): Ensured corporation-wide emergency preparedness by orchestrating 5 storm-level transaction load simulations of critical customer-facing systems for a Fortune 100 public utilities corporation, including Outage Management Systems (OMS), website and mobile portals, and mobile application, across 6 operating companies, involving 400+ participants, capturing performance data.Test Execution Leadership: Led comprehensive test execution plan walk-throughs and managed the test execution on the designated test day, overseeing 300+ tasks, ensuring precision and adherence to established protocols.Results Reporting and Issue Management: Coordinated post-testing results reporting for leadership, created PowerPoint presentations including risk and issue management, providing critical insights to inform strategic decisions. Tracked corrective and preventive actions for continuous improvement. Show less

  • Senior Project Manager

    Apr 2023 - Sept 2023

  • Project Manager

    Apr 2022 - Apr 2023
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  Freelance

  Oct 2023 - Jul 2024

  Freelance Project Manager and Web Developer

  Professional Development in Artificial Intelligence: Training in Artificial Intelligence with Python through courses at Harvard University to apply AI concepts to real-world scenarios.Python Programming: Applied Google’s OR-Tools for constraint programming in developing an online web application to solve complex scheduling problems.AI-assisted development and process automation: automated tasks using Selenium, APIs, OpenAI, and Python, reducing manual labor by 80%.Online Business Development: Established an e-commerce business, conducted market research to identify niche opportunities and assess competitive landscape. Implemented a Shopify store with integrations with Klaviyo, DSers, and a payment platform, and deployed an online Meta Ads marketing campaign to drive sales.AI Chatbot development: Designed and built an AI Chatbot to interact with recruiters, showcasing my professional skills, integrating tools such as Flowise, Railway, and automation to create a seamless conversational interface. Show less

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  Health Industry Start-Up

  Aug 2024 - Dec 2024

  Software Engineer

  Software design and development for a high social impact new app tackling a contemporary mental health epidemic. Providing skills in programming Angular applications, DotNet API implementation, database design, deployment, and front-end UX implementation, using Visual Studio Code, C#, Figma, ClickUp, Slack, AWS, and Amplify.

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  Radish Lab

  Oct 2024 - now

  Senior Project Manager

  Project Management: Manages multiple concurrent projects from start to finish, ensuring adherence to Radish Lab’s standards and processes. Creates detailed project plans, timelines, and successfully executed deliverables for diverse clients.Client Management: Runs weekly or bi-weekly client check-ins, sets and manages client expectations, and ensures transparent communication of project updates and progress, fostering strong client relationships.Creative Coordination: Coordinates creative reviews with design teams, synthesizing client feedback into actionable steps, and driving seamless collaboration between design and client teams.Task Management: Triages incoming client requests, addresses inquiries, and implements tailored solutions to meet client needs efficiently.Website Launches & QA: Supports the launch of client websites, overseeing quality assurance for new features and ensuring functionality across platforms.Organizational Oversight: Organizes all project materials, documentation, and assets, ensuring streamlined workflow and accessibility for all stakeholders.Post-Project Evaluation: Leads post-project reviews, identifying lessons learned, and integrating improvements into future projects to enhance efficiency and best practices. Show less