Experience

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  Waterstones

  Aug 2006 - Aug 2008

  Bookseller
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  The environment agency

  Sept 2008 - Sept 2009

  Income team member
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  Diligenta - a subsidiary of tata consultancy services

  Oct 2012 - Nov 2016

  Pmo analyst

  Successfully supported a £150m, 5 year BPO & ITO Transformation Programme. This includes the successful transition of 3.2m policies from a number of legacy systems to the Diligenta BaNCS financial platform. This was completed through 3 separate migration events, as part of the BPO Transformation.Ran the the Central Programme Office function (overseeing the governance of ITO & BPO elements). Key focus areas were:• Recruited and managed one direct report for 12 months• Provided coaching and mentoring to PMO peers• Supported the implementation and tracking of a business readiness assurance process for all of the policy migrations• Assisted in the collation of the monthly Internal and Joint Steering papers • Facilitated and attended a number of Status Review, Programme Board and Working Groups across the lifecycle of the Programme• Supported the creation of a Programme ‘Critical Path’ milestone plan, which outlined the key Programme dependencies• Supported the co-ordination of three Post Implementation Review (PIR) cycles • Co-ordinated the Change Control process, acting as a point of contact for c.300 Change Requests Show less

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  Travelex

  Nov 2016 - Sept 2018

  Portfolio office analyst - business transformation office

  Supported the the set-up of the mission control centre in Travelex, the Business Transformation Office, and rollout of PPPM processes – including demand management and Project/Portfolio management fundamentals. Key areas of focus during set up were:• Getting a ‘one version of the truth’ global Portfolio view across all functions • Supported the creation and rollout of PPPM toolkits. Key artefacts included the development of a Global Portfolio tracker, demand templates (Idea, Feasibility Study, Business Case) and Project status reporting packs • Mapped the BTO processes end to end• Engagement with key stakeholders at a global level through regular communications across all platforms• Managed the incoming demand pipeline through the fortnightly Design Authority and Investment Committee • Oversaw the tracking of functional Portfolios through an Execution Board Saw BTO processes transition from a new way of working into a steady state and was part of the continuous improvements to the governance forums, processes and templates to ensure they worked effectively at all levels. Key focus areas during this evolvement period were:• The rollout of Project assurance processes underpinning all ‘Large’ Projects, focusing on 3 formal Stage Gates: Launch, Execution and Closure. • Supported the assurance of ‘Support Function’ Projects – including the set-up of Stage Gate meetings and informal check ins with Project Managers, deep dives of Project artefacts, action tracking and drafting formal Stage Gate assessments• Created a Portfolio “League Table”, ranking Portfolios by Project performance. All Large Projects were assessed against cost, benefit, time and assurance RAG. • Supported the evolvement of governance forums Show less

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  Diligenta - a subsidiary of tata consultancy services

  Oct 2018 - now

  • Programme Office Manager

    Jul 2021 - now

  • Senior PMO Analyst

    Oct 2018 - Jul 2021