Experience

• 

  Teleperformance egypt

  Jan 2014 - Jan 2015

  Helping customers with their inqiures. Asisting customers who are facing technical issues with their phone and data devices.

  • L1 customer service

    Sept 2013 - Jan 2015

  • L2 technical support representative

    Jan 2014 - Sept 2014
• 

  Teleperformance egypt

  Sept 2015 - Jun 2022

  • Senior Operations Supervisor

    Sept 2015 - Jun 2022

  • Operations Supervisor

    Sept 2015 - Jul 2021
• 

  Royal lab معامل رويال لاب للتحاليل الطبية

  Jul 2021 - Dec 2022

  Being responsible for the customer experience, call center, home visits, covid team, sharing customers results

  • Customer Service Manager

    Jan 2022 - Dec 2022

  • Contact Center Manager

    Jul 2021 - Jan 2022
• 

  Rology

  Jan 2023 - now

  Managing customer success team through handling different aspects related to client relations, onboarding, retention, c-sat, customer support and technical support across Egypt, Kenya and Saudi arabia Responsible for the customer support, technical team and customer successB2b relations and customer retention

  • Head of Customer Success

    May 2024 - now

  • Customer Success Manager - regional manager

    Jan 2023 - May 2024