Experience

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  Mandarin oriental hotel group

  Jan 2012 - Jul 2012

  Food & beverage cross-trainee

  In collaboration with Daniel Boulud, the Mandarin Oriental London opened Bar Boulud in their property quickly becoming one of the culinary references of the city. My responsibility was to ensure throughout the meal experience by providing efficient and courteous service of food and beverage within the station. During my training I covered the below positions ascending order: - Commis de Rang - Runner - Expeditor - Host - Bar server - Chef de Rang

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  Intercontinental hotels & resorts

  Jan 2013 - Jul 2013

  Assistant front office manager trainee

  I was in charge of monitoring the Front Office and its personnel to ensure that guests received prompt service, cordial attention and personal recognition.Duties: - Check-ins/check-outs - Coordination of group and VIPs arrivals with concierge department - Leading the good functioning of the Guest Service Center - Managing the Front-Office on-shift team - Room assignation, completing daily reports, handling reservations and special requirements... - Closing shift (cash and credit closing ,handling over shift...) - Guest complaint management Show less

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  The little nell

  Dec 2013 - May 2014

  Food & beverage mit (manager in training)

  Food & Beverage cross-trainee in all the hotel outlets ensuring the best quality of service.Training course: - Room Service - Hotel breakfast - Element 47 (fine dining restaurant) - Catering - Events - Minibar

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  Room mate group

  Oct 2015 - May 2016

  Operations administrative - room mate hotels

  Room Mate creates welcoming and different spaces that surprise all who visit with their design, but most of all, for the treatment they deliver.Being at their HQ in Madrid I joined the Operations team coordinating their 22 hotels in Europe and North America.Duties: - Supervising guest satisfaction through all online channels and getting in contact if needed - Daily operational administrative duties for Front Office, Housekeeping, Events and Breakfast departments of all 22 hotels - HQ support for Hotel Directors - Inducting and training the front-of-house teams in event of new hotel openings - Conducting with the Operations team the biannual Hotel Director's meeting in MadridProjects: - Helping with the company operation's SOPs (Standard Operating Procedures) - Co-leading the breakfast make-over (renovation and selection of products, layout engineering, price benchmarking, costs control...) and selection of external consultant for the project - Managing the hotel decorations and amenities during festivities (Christmas, St Valentines, Easter...) creating an yearly calendar with all the needed products and budgeted costs to anticipate such events Show less

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  Rategain

  Aug 2016 - Jun 2017

  Business development executive

  RateGain helps hospitality and travel companies make more revenue every day. Founded in 2004, RateGain now has 12,000 clients around the globe including hotels, online travel agents, airlines, car rental companies, cruise liners as well as tour operators and wholesalers. RateGain’s cloud based software helps organizations with: - Rate intelligence - Price optimization - Seamless electronic distribution - Brand engagement.- Developed and managed inside sales for the south-European market generating +300k in revenue- Achieved deal closures with key European accounts Show less

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  Room mate group

  Jun 2017 - May 2019

  The Rooms of Rome, part of Room Mate Hotels, are 24 unique apartments designed by world renowned architect Jean Nouvel and located on the footsteps of the Palatino in Rome. Accompanied by the - Fondazione Alda Fendi Esperimenti - on its ground floor and the restaurant - Caviar Kaspia Roma - on its roof terrace, the building arises as Palazzo rhinoceros, a beacon for art, culture, architecture and design.- Oversaw the creation of the new luxury brand coordinating concept, SOPs, workflows, design and technology implementation successfully positioning the company within a new market.- Launched and managed the first luxury property of Room Mate Hotels liaising a thriving relationship between Management, Asset owners, Marketing, Purchasing, IT and operation’s team of +30 employees.- Overcame budget overruns, design and leadership changes within time and budget constraints for the appointed opening deadline. Show less Part of the group RoomMate Hotels, BeMate.com, is a digital platform for holiday/short-stay accommodation, redefining a new way of staying and living the city. It brings together the sensations of a home with the security and comfort of hotels.Present in Madrid, Barcelona, Malaga, New York, Amsterdam, Florence, Miami, Istanbul and now London, BeMate.com offers carefully selected apartments according to their location, quality and style. BeMate offers the unique service of a City Mate, a personal concierge available 24 hours a day to receive you, helping with everything you need, from transfer services, food delivery to helpful advice on the city.- Expanded the existing business’ line to a new market (UK). Opened the local operations office, recruited the London based team of 5+ employees and managed the day-to-day operations, budgeting and scheduling.- Identified market opportunities achieving partnerships from 0 to 30+ properties in a 9 month timeframe. Show less

  • Project Manager - The Rooms of Rome & Caviar Kaspia

    Jul 2018 - May 2019

  • Expansion & Operations Manager - Be Mate

    Jun 2017 - Aug 2018
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  Four seasons hotels and resorts

  Aug 2020 - Sept 2022

  Customer experience manager

  - Achieved and exceeded review satisfaction conglomerate goal reaching 92% within OTA platforms (3pts above goal).- Responsible of weekly reporting to Management’s Planning Committee, and adjusting departmental cost control reducing cost expenditure 15% YoY.- Led my +16 member team reach monthly incentives program of +100k €. Formed and trained teams of 50+ employees ensuring quality standards within 4 different departments since.- Helped develop and integrate the Four Seasons Chat Experience through Covid-19 ensuring seamless and safe keeping service. Show less

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  Ie business school

  Sept 2022 - Jul 2023

  International mba graduate - july 2023

  - Graduated with Excellence- High Achievers Scholarship recipient- Opening Ceremony student speaker- Course Admissions Ambassador- Class Career Representative

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  Casa tua

  Dec 2023 - May 2024

  Corporate project manager

  - Led the launch of the company’s new residential business line, overseeing relationship management between brand, developer, architectural firm, and interior design studio- Developed the project’s Sales Centre, including budgeting, layout, design, branding and marketing content

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  Louis vuitton

  May 2024 - now

  Team manager