Experience

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  Staff management associates

  May 1989 - Sept 1995

  Co-founder/owner/operator

  Safety, workers compensation claims management, unemployment claims management, screen, hire and place temporary and temp-to-hire opportunities, client relationship management, payroll, accounts payable, accounts receivable, and various other tasks related to business ownership.

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  Pace staffing network

  Dec 1995 - Mar 1998

  Service manager

  Source, screen, hire for light industrial and administrative temporary and temp-to-hire opportunities. Relationship development with clients to ensure expectations was being met.

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  Superior technical resources

  Mar 1998 - Apr 1999

  Technical recruiter

  Recruit, source, screen, hire and manage contract employees within IT and Engineering opportunities.

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  Integrated management systems

  Apr 1999 - Dec 2002

  Operations manager

  Provide daily operations management of two office locations (Renton and South Seattle) for this light industrial staffing service. Oversaw financial planning and budgeting and was a member of the Management Team for strategic business planning. Managed L&I and unemployment claims.Employee Relations: Motivated and managed four Placement Coordinators and directed them as on business related issues. Recruited, hired and trained the internal Placement Coordinators, conducted annual performance reviews. Provided oversight of Human Resource activities for new and existing temporary employee base, which included recruiting, screening, hiring process, I-9 completion, performance counseling, and termination. Also included payroll, FMLA tracking, EEOC, writing of employee handbooks, safety orientation and early return-to-work program development for injured employees. Customer Relations: Relationship development for organic business growth. Assisted customers with job requirements and provided qualified employees for temporary and temporary-to-hire opportunities. Show less

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  Atos it solutions and services a/s

  Jan 2003 - now

  Service delivery manager ii

  Contribute to Senior Leadership Team on process improvements, employee and customer satisfaction results, and long term strategic business planning. Solid leader - able to build, mentor, and develop highly motivated and loyal teams. Mentor junior Service Delivery Managers. Develop and present monthly and quarterly business reviews to stakeholders. Responsible for workforce management and reassignment of resources. As Service Delivery Manager, manage outsourced projects and teams as outlined below.Employee Relations: Manage various teams on-site at Microsoft and remote team members. Coach/counsel, monitor performance, and manage mid-year and annual performance review process including setting performance objectives and development plans. Provide company policy information and interpretation including enforcement. Assist new hires with on-boarding process. Provide timely support for employee requests and questions included HR related issues and processes such as Leave of Absence and Tuition Reimbursement. Hold regular one-on-one meetings with each employee and provide training opportunities for development and growth. Ensure employee time cards are submitted and approved. When required, follow company employee disciplinary process including termination. Customer Relations: Respond to customer requests for resources. Provide contract pricing negotiation; assist recruiting in selection of candidates, on-going relationship management with the Microsoft Manager for additional business contacts and/or additional vendor resources for account growth. Create and present QBR’s (Quarterly Business Reviews) with various customers. Work with PMO team to provide customized reporting to customers on metrics and process efficiencies. Manage contract renewal process bi-annually and annually. Maintain an in depth understanding of customer contract and effective management against contract and account plan which has resulted in renewal of contracts year-over-year. Show less