Experience

• 

  Dr.massi dental clinic

  Mar 2018 - Sept 2018

  Dental assistant

  Answering phone calls from customers and business partners Working with Microsoft office such as access and excelCreating marketing advertisements and brochures Booking appointments for patientsHandling money payments Confirming appointments for patients Contacting the insurance companiesExplaining and promoting the services provided at the office Managing the office’s environmentProviding the material needed by the physician

• 

  Subway

  Jan 2019 - Jul 2021

  Employee

  *Provided customer service to clients whether it be in french or english *Communicated changes of food preparations formulas, standards, etc. to staff *Practiced inventory control and issued purchase orders as required to meet changing demands Restocking shelves before the materials are finished

• 

  Geek squad

  Nov 2019 - Feb 2020

  Technical support associate

  *Resolved basic computer issues involving reformatting, configuring vpns, and other miscellaneous issues.*Delivered excellent customer service by understanding and solving the customers’ technical problems *Resolved customer complaints and concerns with strong verbal and negotiation skills*Worked with the sales team, explaining services and technology to help them achieve business goals

• 

  Ibe group

  Apr 2020 - Sept 2020

  Procurement administrator
• 

  Gexel telecom

  Jul 2021 - Jun 2022

  Service desk team lead

  *Interface between clients and internally facing departments*Manage agents and review calls for quality*Delegate tickets to agents to best manage the service desk board*Train agents to deliver best client experience possible*Create user call reports for upper management*Deal with end-user complaints

• 

  Kids help phone

  Jun 2022 - Dec 2023

  It support specialist
• 

  S3 technologies inc.

  Dec 2023 - now

  • IT Specialist Level 2

    Mar 2025 - now

  • IT Specialist Level 1

    Dec 2023 - Mar 2025