Experience

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  Lik on security limited

  Feb 2012 - Feb 2015

  Administrative assistant

  - Handled telephone enquiries and arrange orders in limited time- Communicated and urged clients about the payments- Arranged sales team project and prepared follow up documents- Prepared reports for general manager and financial department- On schedule prepare specific documents to apply the services with the fire services department

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  Ifree group

  Jun 2017 - May 2018

  Customer service assistant

  - Communicated with the programming team about the product's quality and functionality- Handled telephone enquiries, Internal technical support- Communicated between sales and client to monitor the inventory logistic process

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  Ubase

  Nov 2018 - Aug 2019

  Airbnb claims specialist - ubase

  - Handled and offered compensation, around 30 - 35 claims requests per day from different countries' hosts by email- Professional advice support for the claiming cases- Video meeting with the headquarter management team discussed the grey-area and confirmed any rules update- Chased the weekly target also generated the daily report

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  Huawei

  Apr 2020 - Nov 2020

  Project administrator

  - Responsible to handle different Project management systems held by HKT / Huawei.- Make purchase orders under a tight deadline.- Communicated with mainland workmates about the system IT issues and supplier about order details.- Validate the 5G speed testing data to ensure the quality of the site are in line with the company's requirement.

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  Success base engineering ltd

  Nov 2020 - Feb 2023

  - Prepare documentation about tracing the project schedule, project content, or meeting minutes.- Monitor and review project progress end-to-end to ensure milestones, key deliverables, and objectives are met.- Collaborate closely with developers, designers, and other business units to execute specific customers' business requirements to ensure the quality and timely delivery of project tasks.- Coordinate, gather and analyst users requirements or feedback on IT systems, propose the schedule and business flow before implementing the agreed solutions, especially for user experience.- Distribute tasks and report bugs to developers by using JIRA.- Conduct software UAT testing.- Host meetings for demonstrate or provide training to the users about the design and/or end product. Show less

  • IT Business Analyst Assistant

    Jul 2021 - Feb 2023

  • Project Assistant

    Nov 2020 - Jun 2021
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  Tony lau insurance agencies ltd.

  Aug 2023 - Jan 2024

  Administrative assistant

  - Handle an average of 10+ daily phone calls, addressing client issues and redirecting them to theappropriate contacts as needed.- Generate 4+ weekly and 9+ monthly reports, focusing on sales, cancellation statistics, producers'sales records and commissions, and premium amounts across diverse insurance types.- Skillfully handled POS machine and ICBC Autoplan transaction batching.- Proficiently utilize TAM system (a CRM system of this insurance agency) for inputting varioustransaction records, preparing over 50 policy renewal letters per month, and more.- Efficiently process client insurance policy payments through the insurance company portal andPOS machine.- Conduct PowerQuote processes for premium comparisons.- Manage staff leave forms and assist in scheduling monthly work shifts.- Execute ad-hoc tasks from managers and executives with time-sensitive requirements.- Oversee office supplies and equipment, including ordering and replenishing.- Efficiently handle incoming and outgoing mail.- Scan and file documents systematically.- Administered interview documentation efficiently.- Timely deposit of cheques/cash to the bank. Show less

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  Compass notary

  Apr 2024 - now

  Conveyancer